Remote Support Professional

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

This Opportunity:

What You'll Do:

Direct Support

• Monitors persons served and provide support in areas related to health, medication, safety and daily living. Empowers persons served to make independent decisions.
• Responds to emergency request from persons served an as needed escalates to dispatching of in person back-up staffing. Notifies and coordinates with emergency services when required.
• Troubleshoots technology issues with remote support systems in the homes.
• Provides ongoing training and technology support to persons served to engage the individuals to utilize in-home devices.
• Monitors wearable devices when individuals are away from their home, provide intervention and assistance as needed.
• Provide in-service training and consultation to person’s served and parents on technology, including the use of remote support systems.
• Provide remote support to individuals remotely as assigned.

Engagement

• Interacts with the person served with high attention to engagement.
• Promotes an inclusive environment which fosters respect and dignity within individual’s cultural context.
• Respects the role of family members and/or guardians in planning and providing services.

Operations and Compliance

• Ensures compliance with all laws, safety rules, and policies and procedures.
• Demonstrates the ability to identify, prevent, and report situations of abuse, exploitation, neglect, and other adverse events.
• Ensures timely and accurate documentation of services.
• Participates in and attends various meetings and trainings as required.
• Performs other duties as assigned.

Work Environment

• Will work within the remote support center with varied environments and in a variety of locations in the community
• This job routinely uses technology that is equipped to assist residents of the home in activities of daily living.
• This job routinely uses standard office equipment such as computers, phones, IPADs, laptops, etc
• Frequent contact and interaction with people receiving services, family, and employees
• The noise level in the work environment is usually moderate
• Maintain trainings as required and requested
• Demonstrate knowledge of emergency procedures and assist in crisis situations
• Demonstrate knowledge of and comply with all agency policies and procedures
• Complete all other relevant responsibilities assigned by the supervisor
• Driving and travel may be required

Education We're Looking For:

Certifications We're Looking For:

Experience We're Looking For:

Schedule:

Target Weekly Hours:

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.