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MOMomos is an AI-powered customer engagement platform for multi-location brands, offering tools for customer care, feedback management, analytics, and marketing automation.
Employee count: 51-200
As an AI Data Operations Analyst , you will be a pivotal team member in ensuring the highest levels of service for our users. You’ll be involved in the day-to-day operations of the Customer Operations team, managing our AI agent + Human in the loop processes, and working with the product & data team to train our agents in a timely & efficient manner . You’ll also play a critical role in managing AI assisted reviews for our customers on a daily basis and ensure timely resolution of the reviews while also working on automations to improve AI agentic behaviour
AI Data Operations Analyst
Data Automation & Advanced Operations
Full Time
Philippines +/- 0 hoursLearn more about Momos and their company culture.
We are Momos, an AI-powered Customer Platform designed for multi-location brands globally. Our journey began in 2021, founded by a team with experience from Uber, Grab, Microsoft, and Intuit. Having managed thousands of businesses at UberEats and GrabFood, we recognized that existing solutions couldn't adequately help brands manage their customers seamlessly across multiple locations. This inspired us to build a solution to empower businesses to streamline operations, enhance customer experiences, and thrive in an ever-evolving landscape. We saw the immense potential of AI from the outset and partnered with OpenAI from its early days, participating in the GPT-3 beta program. We believe physical businesses deserve the power of AI too. Our partners often manage millions of customers across their brick-and-mortar locations, dealing with numerous touchpoints that were previously impossible to manage effectively across various channels. Momos centralizes these interactions and automates the entire customer lifecycle at each location, enabling our partners to save valuable time and cultivate more repeat customers.
What started as a small operation has blossomed into a global team of nearly 70 individuals spread across multiple countries. Today, Momos powers over 10,000 locations and collaborates with more than 690 brands in 15 countries, and we are continually expanding. Our comprehensive platform encompasses Customer Service, Customer Experience, and Marketing solutions. These tools empower brands to derive actionable insights and elevate customer experiences throughout the entire customer journey, all while reducing operational costs. We understand that our partners are incredibly busy running their businesses. Therefore, we focus on simplifying their customer stack so they can concentrate on delivering exceptional experiences. We are outcomes-focused and are proud to drive significant ROI for our partners, helping them increase sales and customer retention while saving time across multiple teams. At Momos, we're not just building software; we're building trust, efficiency, and opportunities for brands to grow, discover, and thrive. Our core values include relentless curiosity, a drive to do more, a belief in good people creating great teams, and prioritizing purpose over process.
MO51-200 employees
2021
Sai Alluri, Andrew Liu
GRPhilippines onlyEmployee count: 11-50
Salary: 75k-85k PHP
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