Customer Success Manager:in | B2B (m/w/d) - SaaS & Conversational AI

We are a leading Conversational-AI-Platform, enabling companies to automate customer service and sales with AI-based automation.

Requirements

• At least 3+ years of experience in B2B SaaS Customer Success or Account Management, preferably in the field of AI, MarTech, customer service software, or complex communication solutions.
• Eloquent communication skills for moderating workshops and value-based storytelling.
• Deep understanding of software architectures, APIs, and integrations.
• Demonstrated successes in increasing NRR / GRR and identifying and closing expansion potential (up- & cross-selling).
• Ability to interpret complex KPI dashboards in a logical and actionable way.

Benefits

• High Performance & Flexibility (4-day week at full focus)
• Direct Impact and attractive bonus model
• Growth & Tech Expertise through structured onboarding and coaching