Field Service Engineer - Austin

**The primary work for this job will be done in the Tyler, TX area.

A Day in Your Life at MKS:

MKS Instruments is seeking a Senior Field Service Engineer in the Austin Texas area. This individual will provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Manage installation and repair of Liquid and Dry Ozone, Fourier Transform Infrared (FTIR), and Residual Gas Analyzer (RGA) products for key accounts in US.

This position will require travel about 40% of the time. This typically involves travel to a customer site on a Monday, performing an installation or service, and returning home no later than Friday.

You Will Make an Impact By:

• Providing highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems.
• Checking out and approving operational quality of system equipment.
• Serving as company liaison with customer on administrative and technical matters for assigned projects.
• Responsible for operational quality of system equipment.

Skills You Bring:

• Associate’s degree, or equivalent; with minimum of 5 years of related Semiconductor experience or similar; or equivalent combination of education and experience.
• Bachelor's degree and/or applicable certification is preferred.
• Excellent communication and documentation skills.
• Experienced with standard Microsoft Office programs
• Work with integrity, is ethical and is able to inspire the trust of others.
• Strong analytic, business and interpersonal skills
• Motivated, self-driven, positive approach to problem solving.
• Ability to succeed in a fast-paced, rapidly changing, high tech environment.

Physical Demands:

• Perform activities such as sitting, standing, or typing for extended periods of time
• Must be able to lift up to 50 lbs.
• Regularly requires good manual dexterity and coordination
• Occasionally moves/positions objects > 100 pounds.
• Ability to remain in a stationary position for 20% of the time
• Frequently positions self to perform tasks and positions objects below, at, and above shoulder level
• Regularly requires manual dexterity and coordination of objects below, at and above shoulder level
• Must be able to communicate information and ideas so others will understand
• Must be able to exchange accurate information
  

Working Conditions:

• Operates in laboratory, field, and manufacturing environments
• Constantly operates a computer and other office productivity machinery
• Ability to observe documents and details at close range (within a few feet of the observer)
• Dedication to safety to mitigate hazards including handling mechanical and electrical hardware, high voltage, gas, water, and heat
• Noise level in the work environment is usually average

In addition to the above responsibilities, the following are considered material job duties of the position:

• Ability to take and follow directions and instructions.
• Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
• Access to sensitive and confidential business systems and software, personally identifying information, the company’s financial information, and/or the ability to maintain physical security and safety.
• Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.

Compensation and Benefits:

Salary Pay Range: $90,000 – 125,000 qualifications, experience and training, operational and business needs and other considerations permitted by law. 

Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].

MKS will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com.

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role