United States onlyAt Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Due to business and compliance requirements, this position is open only to candidates residing in the US. Applications from candidates located outside this region will not be reviewed.
Job Overview
Mitratech’s Legal Spend Management team is seeking a Director to oversee a client portfolio for our Managed Bill Review (MBR) solution. This individual contributor role is responsible for driving client success, achieving defined goals and ensuring delivery of the full MBR value proposition.
The Director will act as the primary owner of client relationships, fostering engagement and satisfaction across an enterprise portfolio. The ideal candidate combines strong client management experience with solid analytical capability, especially in interpreting and presenting data to senior stakeholders. Credibility within legal, insurance, or risk environments is highly valued.
This role requires someone who is comfortable operating at both a strategic and analytical level — not just managing relationships, but actively using data to influence decisions and improve outcomes.
Essential Duties & Responsibilities:
- Own and manage enterprise client relationships across an assigned portfolio
- Deliver complex legal spend analytics (monthly, quarterly, annual, and ad hoc) and translate them into clear insights for senior stakeholders
- Drive client adoption and engagement through onboarding, training, and ongoing analytics support
- Maintain regular contact with key decision-makers and lead stewardship/QBR meetings where appropriate
- Collaborate with the MBR team on client requests, including attending status meetings and escalating service issues as needed
- Identify client needs and objectives and work cross-functionally to develop solutions and resolve issues
- Ensure client objectives are clearly documented, tracked, and actively monitored for progress
- Oversee the timely approval of project deliverables, maintaining alignment with scope, budget, and timelines
- Recommend improvements to customer lifecycle processes and internal workflows
- Partner with product and engineering teams on prioritisation and testing inputs
- Execute corrective action plans for at-risk clients and track outcomes through resolution
- Stay current on MBR products, services, and industry trends
- Travel to client sites as needed
Requirements & Skills:
- Proficiency in MS Office and/or Google Suite
- Advanced Excel skills (pivot tables required; macros preferred)
- Strong organizational skills to manage multiple priorities across 20–30 enterprise clients
- Proven ability to build and manage senior-level client relationships
- Experience operating in fast-paced, high-accountability environments
- Strong communication skills with the ability to simplify complex analytical concepts for executive audiences
- Experience working with client data, reporting, or analytics tools (e.g., SQL, BI tools preferred)
- Analytical, process-oriented mindset with attention to detail and business impact
Education:
- Bachelor’s Degree preferred
- 3+ years of experience in a customer-facing role within Enterprise Software or Consulting
- Preferred experience in legal, insurance, claims, or risk-related industries
Compensation:
Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.
This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $80,000 - $87,000 Annually USD
Total compensation includes US employee benefits and annual bonus eligibility.
Benefits we offer:
- Health, Dental & Vision Insurance
- 401 (k) + Employer Match
- Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
Perks we offer:
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.
Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Canada only
Mexico only