Miter is a company that helps construction contractors build with confidence by providing AI and embedded payments to rebuild core HR, finance, and operations systems. The Technical Support Engineer role is responsible for owning and resolving complex technical customer issues and partnering with Product Engineering to surface trends and influence roadmap decisions.
Requirements
- Experience supporting complex SaaS products in a technical support or support engineering role
- Strong debugging skills, including working with JSON and reading error logs
- Some basic scripting experience
- Ability to communicate clearly and calmly with customers and internal teams
- Proven ownership mindset and comfort operating in ambiguity
- Collaborative approach to working across Support, Engineering, Launch, and Sales
Benefits
- Competitive Compensation
- Medical Insurance
- 401(k) Retirement Plan
- Unlimited PTO
- Parental Leave
- Learning & Development
- Office Extras
- Community
