Level I Remote Support

Job Overview

We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience.

Responsibilities

• Provide phone support and remote remediation for complex issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide remote installations of new software and upgrades
• Provide remote installation of service Packs and security updates
• Provide helpdesk support including analyzing and resolving end-user issues

Skills & Experience

• Knowledge of Microsoft operating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Excellent written and verbal communication skills
• Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus
• Certifications a plus