Assistant Manager, eCommerce Product and Customer Experience

Essential Functions and Responsibilities:

• Assist with web design and development agency on all ecommerce projects
• Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation
• Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue
• Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC)
• Work with commercial team members to appropriately represent Hotels branding, campaigns, and hotel attributes
• Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities
• Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities
• Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience
• Collaborate with Digital Marketing Team on digital media campaign positioning on website
• Prepare weekly, monthly, and quarterly reporting and analysis. Ability to communicate complicated trends and analysis data to multiple stakeholders

Required Qualifications:

• Experience working with custom and off-the-shelf Content Management Systems
• Familiarity with Google Analytics and Adobe Omniture
• Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects
• Experience with design and server-side languages such as HTML, CSS, JavaScript
• Working knowledge of SEO best practices
• Excellent written and verbal skills
• Ability to work independently and demonstrate keen attention to details
• Manages prioritization, can meet deadlines, and be flexible based on business requirements

Preferred Qualifications:

• Experience in UX and mobile design
• Project and product management certifications
• Project management software experience (MS Project or equivalent)
• Familiarity with Sabre SynXis CRS, Oracle Opera database, and Hospitality (Micros) products
• Ecommerce payment solutions experience