Field Applications Engineering Manager

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The Field Application Manager will be accountable for the success of the customer technical engagement by enabling and maintaining technical alignment with the customer, enabling revenue through solutions and design wins, ensuring outstanding technical support, and leading the account technical team and activities!

Role and Responsibilities:

• Lead a team of Field Applications Engineers (FAEs) that support key customers and channel Partners.
• Lead and coordinate the technical aspects of the account teams and other functions supporting the global account.
• Deliver and co-ordinate technical expertise, training, tech support, and design-wins for key customers who integrate Micron’s products with their own system solutions.
• Collaborate with Sales to drive business and technical strategies and build and sustain account plans and Design Pipelines.
• Partner with customers to figure out best memory footprint and best system configuration for the specific target applications and facilitate collaboration with Micron internal departments to develop solutions which meet customer system requirements.
• Provide internal strategic direction for customer systems applications and quality related objectives through collaboration with global field support teams.
• Drive technical support to customers and the field sales force by using the expertise within Micron organizations, including the field technical support team and product engineers.
• Work with and drive internal marketing and development teams to determine feasibility of specific new products, packaging or features to ensure customer specifications are met.
• Drive customer support excellence through business review scorecard results, metrics, and issue response time.
• Navigate technical challenges which serve as obstacles for revenue recognition.

Minimum Qualifications:

• Bachelor’s degree in electrical engineering or related field.
• Leadership experience, leading a direct and indirect team, and direct customer support experience.
• 5 years of experience in memory DRAM/NAND/storage (HDD and/or SSD) product design/engineering, product, test, system validation, or application engineering.
• Systems experience systems design, test and troubleshooting.
• Systems integration experience with storage and memory products including HDD and/or SSD.
• Able to demonstrate problem solving and troubleshooting skills.
• Excellent verbal, written, and customer communications skills.
• Self-motivated, take initiative, and work independently or in a team environment.
• Ability to collaborate with engineers across multiple fields, as well as customers of various positions including executive level interaction.
• Excellent PC usage skills including Microsoft Office Suite.
• Excellent English skills, both oral and written.
• Ability to travel for up to 25% of time.

The US base salary range that Micron Technology estimates it could pay for this full-time position is:

Additional compensation may include benefits, bonuses and equity.
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target base pay for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted onmicron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers

US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

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