United States onlyAs a Sr. Business Analyst, you will lead requirements gathering and process design for federal agency clients, acting as a bridge between business stakeholders and technical development teams, and translating complex mission requirements into scalable ServiceNow solutions.
Requirements
- Active Secret Clearance Required
- Bachelor's degree in Computer Science, Information Systems, or a related field
- ServiceNow Certified System Administrator or equivalent certifications
- Minimum of 5 years of professional experience as a Business Analyst, with at least 3 years working with ServiceNow
- Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB
- Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies)
- Experience working in an Agile/Scrum environment
- Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps)
- Proficiency in process mapping and requirements documentation
- Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation
- Familiarity with SQL and data analysis techniques
- Exceptional communication, presentation, and stakeholder management skills
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
