Technical Documentation Program Manager

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Project Manager II
Type:Full-Time
Compensation:$55–$75/hour
Location:Remote

Role Responsibilities

• Respond to stakeholder requests within 30 minutes and provide actionable follow-up within 48 business hours.
• Continuously update work instructions, guidelines, standards, and policies to reflect best practices.
• Conduct initial risk analyses of stakeholder requests and offer actionable recommendations.
• Leverage company-approved AI tools to improve content review and documentation quality while ensuring human accountability.
• Use AI to generate first drafts of work instructions, SOPs, templates, and executive summaries, refining with SME input and final human editorial review.
• Optimize documentation for both humans and AI retrieval with clear titles, TL;DRs, scannable structure, defined terms, and appropriate access controls.
• Lead the management, creation, and timely completion of all documentation for assigned projects.
• Collaborate closely with SMEs to ensure technical accuracy and clarity in documentation.

Qualifications

Must-Have

• Bachelor’s degree required; advanced degree in business management, sciences, history, political science, or related discipline highly preferred.
• At least 3 years of experience in project management, technical writing, or an associated field.
• Proven mastery of technical, business, or procedural writing with a portfolio of high-impact deliverables.
• Strong technical writing, communication, and presentation skills.
• Critical thinker able to work independently or as part of a team in a fast-paced environment.
• Strong interest and demonstrated aptitude for consumer electronics, technology, and AR/VR/MR ecosystems.
• Experience with customer success management or building relationships in cross-functional, matrixed organizations.
• Comfortable working independently and as part of distributed, multicultural teams.
• Exceptional organization and attention to detail; proven ability to handle competing priorities.

Preferred

• Familiarity with AI, AR, VR, or similar advanced technology organizations is a plus.
• PMP certification is advantageous but not required.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
• For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.