Sr. Mngr/Associate Director, Process Design & Deployment

Mercalis provides integrated life sciences and pharmaceutical commercialization services to enhance product value and improve patient outcomes.

Mercalis

United States only

This role involves researching, analyzing, and recommending process improvements within a healthcare organization to enhance patient access, medication effectiveness, and treatment outcomes. The Sr. Mngr/AD will support program design and deployment, identify requirements, and collaborate with various teams to ensure seamless integration of CLS solutions, CRM, and data migration. The ideal candidate will be a consultant, data mapper, and technical assistant, capable of managing complex workflows and improving performance.

Requirements

Bachelor’s degree and 8+ years of service-related experience in project/operations management, customer service, or training
Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience
Salesforce CRM Experience and ability to assist End-Users with UAT and Hypercare
Experience working with offshore & near-shore MSP and Contractors
Advanced proficiency with MS Excel, Visio and PPT required

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About the job

Apply before

Dec 17, 2025

Posted on

Oct 18, 2025

Job type

Full Time

Experience level

Senior

Manager

Director

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Business Operations Senior Director Senior Director Of Consulting Associate Director Management Consulting

Skills

CLS Solutions CRM Data Migration Nursing Reimbursement Salesforce CRM UAT HyperCare MS Excel Visio

About Mercalis

Learn more about Mercalis and their company culture.

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Navigate complexity. Accelerate value. Proven industry expertise combined with innovative technology and data analytics to power life sciences companies. Mercalis delivers integrated life sciences and pharmaceutical commercialization services that unlock product value and enhance patient lives.

From value discovery to delivery, we offer life sciences companies a seamless experience across insights, strategy, data, and solutions. Our integrated commercial solutions encompass guidance for industry leaders on critical business issues, combining deep industry knowledge with strong analytical rigor to drive strategic decision-making. Moreover, Mercalis focuses on improving patient outcomes through data, analytics, programs, and technology that enhance the connection between life sciences companies and patients.