Indonesia onlyThe Next Level Internship program by Mekari is a highway for achievement-oriented young talents to #ElevateThroughImpact in a competitive and encouraging environment, where they get to contribute in raising Indonesia's software standard.
If you are:
- A University student studying in Indonesia
- At least in your 3rd semester of study, OR
- An alumnus, max. 1 year after graduation
Send in your application now and start your journey to:
- Experience working at Indonesia's no. 1 SaaS company
- Get a min. 3-month period internship experience with your preferred team and role
- Receive evaluations to keep your Next Level journey on track
By applying through this opening, you are applying specifically for the role of Service QA Intern:
Job Description:
As a Service QA Intern, you will work closely with our Service QA Associate to support:
Service Quality Monitoring & Evaluation
- Monitor adherence to Standard Operating Procedures (SOPs) to ensure service quality and consistency across all divisions.
- Conduct regular audits and evaluations to assess customer satisfaction with current service flows within each division.
Service Performance Measurement & Reporting
- Develop comprehensive and well-structured scorecards aligned with OKRs (Objectives and Key Results) to track service quality metrics.
- Utilize data analytics tools to monitor performance, identify trends, and document progress on quality improvement initiatives.
- Create routine quality control reports that provide insights into service performance and areas for improvement.
Customer Satisfaction & Coaching
- Analyze customer feedback to identify areas for improvement in service delivery.
- Conduct coaching sessions for service agents, providing feedback and guidance to enhance individual performance and customer satisfaction.
- Prepare summaries of coaching sessions for team leaders to track progress and identify overall training needs.
Knowledge Management & Continuous Improvement
- Maintain up-to-date knowledge of company products, services, and sampling methods.
- Proactively research and stay informed on industry trends and best practices in service quality assurance.
- Partner with team members and stakeholders to identify and implement continuous improvement initiatives.
Requirements:
- Having a basic knowledge of software is preferred. Particularly in Accounting / HR.
- Proactively keep up to date with current trends & strong analytical skills to solve problems.
- Proficient with corporate productivity & web presentation tools.
- Able to work with a team/independent & fast learner.
- Strong sense of responsibility & result oriented.
- Strong attention to detail with the ability to quickly adapt to new changes.
- Experience in a customer service, quality control, or quality assurance role is a plus.
Still got any questions? Shoot us a DM on Instagram at @lifeatmekari
Good luck and we hope you make it to the Next Level of your journey with Mekari!
Mekari Next Level Internship Program: Pick Your Team, Pave Your Way
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