Account Management Lead

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

The Account Management Lead manages a team of Account Managers to ensure effective post-onboarding client management, revenue growth, and long-term retention.

• Own the customer relationship post-onboarding
• Identify growth opportunities through upsell and cross-sell
• Act as voice of customer and coordinate issue resolution
• Track renewals, risks, and client health metrics
• Maintain accurate product updates and forecasting
• Collaborate with product, support, and activation teams
• Execute playbooks based on client segment
• Contribute to knowledge sharing and team learning
• Collaborate with engagement to build some campaign and any engagement ideas
• Coach team for performance and career development
• Standardize process and documentation for scale
• Leverage data to improve performance and prioritization
• Own internal reporting and stakeholder communication