Administrative Assistant Support (Talent Pool)

Description

At MEDvidi, we continuously grow and expand our Customer Experience team. While we are not hiring for this role urgently at the moment, we regularly reopen Administrative Assistant Support positions as new operational needs appear.

That’s why we are building a Talent Pool of strong candidates with experience in customer support, healthcare operations, and patient communication.

By applying, you’ll become part of our active candidate pool, and our team may contact you directly once a suitable opening becomes available within the CX department.

About MEDvidi

MEDvidi is a fast-growing telehealth company focused on making mental healthcare more accessible across the United States. We work with patients, healthcare providers, and internal operational teams to deliver a smooth, supportive, and high-quality care experience in a fully remote environment.

About the Role

Administrative Assistant Support specialists work closely with patients, providers, pharmacies, and internal teams to resolve operational and support-related cases.

This is a communication-heavy, detail-oriented role for someone who feels comfortable working in a fast-paced environment, handling multiple cases simultaneously, and maintaining empathy and professionalism in patient interactions.

Responsibilities

• Handle incoming and outgoing patient communications (primarily phone-based)
• Resolve appointment, prescription, and support-related requests
• Coordinate with healthcare providers, pharmacies, and internal teams
• Manage cases end-to-end and keep patients informed
• Maintain accurate documentation in CRM/EMR systems
• Complete daily operational tasks within defined timelines

Working Schedule

• Full-time schedule
• 5 working days per week, 8-hour shifts
• Evening schedule in Europe aligned with US time zones
• Weekend shifts may be included depending on team needs

Requirements

• 2+ years of recent, hands-on experience in online customer support (latest role or current position)
• Proven experience handling inbound and outbound calls in English
• Ability to work in a high-volume environment
• Experience handling complex or sensitive cases
• Background in healthcare (education or hands-on experience working with medical institutions)
• Experience working with CRM systems with strong attention to detail and data accuracy
• Fluency in English (spoken and written)
• Ability to work primarily within US Eastern Time hours (EST)
• Availability for a 5-day workweek (schedule may vary depending on operational needs)
• Reliable high-speed internet and proper home office setup (equipment for calls, quiet workspace)
• Ability to work under a B2B contract from European Union countries
• Strong communication skills with empathy and clarity
• Ability to stay calm and professional in challenging situations
• High level of responsibility and ownership
• Strong organizational and prioritization skills
• Ability to adapt to evolving processes and workflows

Preferred

• Experience in healthcare, telehealth, or medical administration
• Experience working with patients, healthcare providers, or pharmacies
• Familiarity with prescription workflows

What we offer

• A chance to contribute to a high-impact, product-driven company in the medical tech space
• Fully remote collaboration (Europe-based) under a B2B model
• Health insurance compensation after the probation period
• Sports & wellness compensation
• 19 paid vacation days annually
• 3 additional wellness days each year
• Paid sick leave for the first 5 working days

Interested?

Feel free to submit your profile to our Talent Pool.

Even if we do not contact candidates immediately after applying, we carefully review all applications and may reach out directly once a suitable Administrative Assistant Support opening becomes available within our Customer Experience team.