Implementation Consultant

Systems and Software is seeking an Implementation Consultant to join our Professional Services team! The ideal candidate is an enthusiastic, team-oriented individual that is dedicated to providing outstanding customer service, has excellent analytical abilities, and thrives on working in a fast-paced environment.Utilizing industry best practices, methodologies and process controls the Implementation Consultant will be responsible for working with a project team to deliver enQuesta CIS solutions and associated value-added services to both new and existing customers. This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training and support.The Implementation Consultant is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables. The consultant works closely with project management, customers and internal teams to ensure implementations are completed on time, within scope, and aligned with best practices.****This remote role welcomes candidates anywhere in Canada and the US.**** Up to 50% of travel is required. A valid passport/visa is needed for travel. **Salary: 70-90K*** Serve as a customer advocate and facilitate communication with other resources including Project Managers, Data Conversion Specialists, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists* Perform information collection during the initial discovery process* Carry out analysis and document processes based on customer requirements and best practice recommendations within the scope of the project contract* Configure the software using approved workflow and business rules* Assist the data conversion specialist with data mapping and validation* Customize training materials, prepare and deliver training in both remote and classroom-led sessions* Provide support during customer testing, product implementation and beyond* Identify and mitigate issues and risks that could negatively impact the project* Deliver services with high quality and efficiency* Contribute to improved levels of employee satisfaction and company success by motivating coworkers and helping to develop their knowledge and skills * 3+ years of CIS and/or Utility Industry experience* Understanding of Meter Reading Head-end Systems* Excellent customer service and oral/written communication skills* Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively* Demonstrated ability to listen and interpret requirements, recommend solutions and drive/participate in business process analysis sessions with customers* Detailed-oriented and conscientious about meeting expectations* Positive, proactive, and action-oriented attitude and approach* Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills* Ability to review error logs & debugging skills* Adept at writing SQL queries* Familiarity with S&S enQuesta, JIRA, Confluence, and Clarizen is a plusBachelor's Degree in Business, Accounting, Information Systems, a related field or equivalent work experience* 3 weeks' vacation and 5 personal days* Excellent fringe benefits including Health, Dental, Vision and Life and Disability insurance* Employee stock ownership and RRSP/401k matching programs* Lifestyle rewards**Location/Travel** * You must be able to travel 50% within North America without restriction in this role* A valid passport is needed for travelSystems and Software (S&S), a division of Harris Computer Systems, is a software development company headquartered in Winooski, VT, that was established in 1973. S&S's single focus is on delivering horizontally and vertically scalable customer service solutions to the utility industry. Our reputation is one of market-leading software, exceptional solution delivery, and a customer-focused organization.For a utility, a Customer Information System (CIS) is more than just a collection of records, it's a lifeline between the utility and its most important asset, its customers. From turn-on to move-out, no other system will have the impact on the customer experience that the CIS does, so ensuring that this solution offers the breadth of scope and responsiveness that modern consumers require is a critical priority. Through our flagship product, enQuesta, S&S meets this need for our electric, water, sewer and gas customers by combining an intuitive design with powerful technology. The enQuesta solution not only presents a modern, innovative face for the utility to the end customers, but also enables the utilities to take advantage of the solution's open architecture when developing future programs and initiatives.Click here () to learn more about Systems and Software!****About Harris:**** is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses. provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!* We empower our employees to make a difference* We have an award winning culture* We offer opportunity to learn* We are financially strong and we are owned by the largest software company in Canada (CSI)* We have fun!Follow us on social media to learn more about our company values, culture and initiatives!**Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.***If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com**This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.****Our commitment to fair and equitable hiring**. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.*#J-18808-Ljbffr