Senior Process Improvement Consultant

The Senior Process Improvement Consultant will work closely with internal staff and clients to assess, design, test, and deploy Med-Metrix Workflow products, identifying operational inefficiencies and proposing solutions.

Requirements

• Bachelor's Degree or equivalent work experience
• 4+ Years direct experience working in an implementation setting, preferably with Patient Accounting and/or Patient Access provider settings
• Strong analytical skills, including the ability to troubleshoot, understand and summarize key issues
• Knowledge of how to develop and utilize Key Performance Indicators (KPIs) to track and measure success
• Application System Configuration & Testing experience, working directly with a Technical team a plus
• Understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting
• High Proficiency with MS Office, particularly Excel and Visio
• Excellent verbal communication skills, with the professionalism and EI to engage clients at all levels, including clients and executives
• Strong business writing skills, with a demonstrated ability to drill down to the key points in a complex problem and clearly articulate the next steps
• Ability to work well individually and in a rapidly changing environment
• Independent and self-motivated
• Energetic with strong desire to learn
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction