CX Director – Practice Lead

The CX Director – Practice Lead is a senior leadership role responsible for developing and expanding McFadyen Digital’s Customer Experience (CX) capabilities across digital commerce, marketplace, and related ecosystems.

Requirements

• Over 12 years of experience in CX, digital commerce, digital strategy, or similar consulting roles
• Proven leadership in CX/DX/UX, commerce, or digital transformation within an agency or consulting environment
• Expertise in B2B & B2C ecommerce ecosystems, customer journeys, omnichannel engagement, and experience-driven growth
• Deep expertise in B2B buyer journeys and ecommerce ecosystems, including procurement complexity, catalog challenges, pricing variability, omnichannel engagement, and multi-stakeholder dynamics
• Strong record of managing complex client projects and achieving measurable business results

Benefits

• A career at the intersection of enterprise commerce and practical AI, working on problems that actually matter to the businesses that keep supply chains, distribution, and retail networks moving
• A career with thought leaders who have literally written books on digital commerce, marketplace, and AI best practices, and who are first movers deploying new business models and strategies worldwide
• A career in the fast-paced world of B2B & B2C ecommerce, digital marketplaces and platform businesses
• Senior-level influence on McFadyen Digital’s service offerings, go-to-market positioning, and CX delivery standards
• A flat, entrepreneurial culture that rewards ownership, creativity, innovation, risk-taking, and client impact over politics and hierarchy
• Global delivery exposure collaborating with teams in the US, Brazil, and India
• A leadership team that trusts capable people to lead, execute, and make things better