Support Technician

Job Description:

• Work closely with product end users and provide them with the highest level of support and customer service
• Provide basic technical support to clients via email, phone, or other virtual methods
• Have a basic understanding of the organization’s products and services
• Respond quickly and effectively to requests received through the help desk
• Support multiple products and troubleshoot hardware
• Assist with platform and server upgrades
• Assist with network issues related to our software

Requirements:

• High School Diploma
• 1 year of customer service or call center experience
• Microsoft knowledge (Office, Workstation, Server SQL)
• College level courses or vocational training, Computer Science knowledge preferred
• Electronic Content Management experience, preferred
• Desktop Support experience, preferred
• General knowledge of Windows Operating systems
• Strong time management skills and ability to multi-task
• Strong customer service and problem-solving skills
• Ability to support clients in a remote capacity
• Excellent communication skills
• Ability to learn and support technical systems and applications

Benefits:

• We really ARE more than a company!
• We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
• WE ARE APPROACHABLE. Want to talk to a member of management or leadership, walk up and say hi.
• WE TRUST YOU. We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.
• WE EMBRACE TECHNOLOGY! We love it, sell it, support it, use it, and need it.
• WE DRESS COMFORTABLY. We need you to work hard, not wear a tie.
• WE ARE KIND. Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
• WE ENJOY OUR TEAM. Use your webcam, collaborate, build relationships, and recognize others for doing a great job.
• WE VIRTUALIZE EVERYTHING. We strive for 100% inclusion of our remote teammates.