Technical Operations Analyst

maxRTE provides insurance discovery software for healthcare providers to find coverage for self-pay patients, helping to reduce uncompensated care and improve revenue cycle management.

maxRTE

Employee count: 11-50

United States only

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maxRTE delivers software solutions that help our clients solve one of the most important challenges in healthcare—helping patients gain access to care through revenue cycle management.

We are growing fast and are looking for a passionate and driven Technical Operations Analyst to support the quality, stability, and day-to-day operations of our SaaS platform. This role reports to the Director of Engineering and sits at the intersection of Product, Engineering, and Support. You will play a critical role in ensuring new features are released with confidence and production issues are identified and resolved quickly.

A great candidate has strong analytical and problem-solving skills, is comfortable with SaaS systems and healthcare data, and thrives in fast-paced environments that require flexibility and attention to detail.

Responsabilties

Release Support

Lead internal Quality Assurance (QA) and User Acceptance Testing (UAT) for new features and enhancements
Validate workflows against documented requirements and expected system behavior
Identify defects, edge cases, and usability issues prior to release
Partner with Product and Engineering to support release readiness

Production Monitoring

Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams.
Identify trends or recurring issues and proactively flag risks
Validate production fixes and post-deployment changes
Assist with incident response and post-incident reviews

Operations Support

Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data.
Act as a liaison between Product, Engineering, and Support teams
Improve internal documentation, test scenarios, and processes

Requirements

Who You Are:

Bachelor’s degree or equivalent work experience
2-4 years of experience in a technical operations, application support, QA, or product operations role
Strong analytical thinker
Clear communicator who can collaborate effectively across teams and work directly with clients when needed
You thrive in fast-paced, high-accountability environments and are eager to roll up your sleeves to solve problems

Other Helpful Experience:

Experience with SQL
Experience in Healthcare, Revenue Cycle Management, and/or with insurance payers
Understanding of release management or incident response processes
Experience working in Agile

Benefits

maxRTE is committed to training, mentoring and accelerating the career of each and every member of our team. We are deeply invested in our employees and offer:

Competitive salary + Bonus (performance based)
Team bonding and off-site events 2x per year
Unlimited paid time off
Dental, Vision, Health and Life Insurance
401k plan

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About the job

Apply before

Mar 25, 2026

Posted on

Jan 24, 2026

Job type

Full Time

Experience level

Mid-level

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Computer Software Operations Analyst Lead Operations Analyst Senior Operations Analyst Business Operations Analyst

Skills

SQL Quality Assurance User Acceptance Testing Release Management Incident Response Automation Proof of Concept Data Validation Revenue Cycle Management Health Data Agile

About maxRTE

Learn more about maxRTE and their company culture.

View company profile

At maxRTE, the core of our mission is to alleviate the financial strain on both patients and healthcare providers. We are driven by a culture that prioritizes tangible results and meaningful impact. With one in four Americans struggling with medical bills, our purpose is clear: to find insurance coverage for patients who are initially classified as self-pay. Our team is built on the principle of maximizing results, where every individual is empowered to contribute significantly to our mission. We foster an environment of real-time communication, encouraging our team to ask questions and escalate ideas or issues promptly, ensuring that no one is left to 'spin their wheels'. This collaborative spirit is essential to our success and to the white-glove support we provide to our clients. We believe in being proactive, not reactive, and this is reflected in our commitment to understanding and solving our clients' most pressing challenges.

Our cultural fabric is woven with the threads of courage and discovery. We embrace an entrepreneurial mindset, encouraging our team to be brave, act swiftly, and learn from every experience, including failures. This approach allows us to innovate continuously and stay ahead in a complex healthcare landscape. We are not just a software provider; we are a partner to our clients, offering solutions that are easily integrated with their existing systems and accessible from anywhere. Our commitment extends to creating a diverse and supportive workplace where the best people are in every role, free from discrimination. We are deeply invested in the growth of our employees, offering mentorship, training, and opportunities for career acceleration. This dedication to our team's well-being and professional development is what fuels our ability to deliver exceptional service and technology that makes a real difference in the healthcare industry. Our proprietary algorithms and deep understanding of the insurance ecosystem consistently allow us to uncover previously unknown coverage, directly impacting our clients' revenue cycles and financial health.