Field Service Engineer

Job Overview

We are seeking a skilled and motivated Field Service Engineer to join our team in a hybrid role combining on-site customer support with office-based technical work. This position involves installing, maintaining, and troubleshooting equipment at customer locations, as well as supporting internal operations, documentation, and planning when office-based. This is an ideal opportunity for a hands-on engineer who enjoys variety, problem-solving, and working both independently in the field and collaboratively in an office environment.

Field-Based Duties

• Install, commission, and service equipment at customer sites
• Diagnose faults and carry out repairs in a timely manner
• Perform preventative maintenance and system upgrades
• Provide on-site technical support and training to customers
• Ensure all work complies with health safety regulations
• Complete service reports and documentation after visits

Office-Based Duties

• Provide remote technical support to customers and colleagues
• Prepare reports, service documentation, and maintenance records
• Assist with scheduling, planning, and parts coordination
• Support continuous improvement initiatives and product feedback
• Liaise with engineering, sales, and customer service teams

Essential Requirements

• Proven experience in a field service, maintenance, or similar engineering role
• Strong fault-finding and diagnostic skills (mechanical, electrical, or electro-mechanical)
• Full UK driving licence
• Ability to work independently and manage time effectively
• Strong communication and customer-facing skills
• Based locally and able to travel regularly to customer sites

Desirable

• Relevant engineering qualification (e.g. HNC/HND, NVQ, or equivalent)
• Experience with [insert specific equipment, systems, or industry]
• Familiarity with service management software or reporting tools

Working Pattern

• Hybrid role: split between field-based work and office presence
• Regular travel to customer sites (primarily within UK Ireland)
• Office days for planning, reporting, and team collaboration

What We Offer

• Competitive salary
• Tools, laptop, and mobile phone
• Training and development opportunities
• Pension scheme

Additional Information

Due to the nature of this role, candidates must reside locally and be comfortable with a hybrid working pattern involving both travel and office attendance