Manager, Strategic Accounts

Your Role At A Glance

As the Manager of Strategic Accounts, you will lead a team of Strategic Account Executives, overseeing the management and expansion of relationships with top-tier, global, and enterprise clients. You will be responsible for developing and executing high-level account strategies, ensuring revenue expansion, and positioning Mastercam as a trusted partner in the manufacturing industry. Your leadership will shape customer engagement, influence product direction, and ensure alignment between strategic accounts and Mastercam’s business objectives.

How You’ll Drive Success

Leadership And Strategic Direction

• Team Leadership: Provide coaching, mentorship, and strategic guidance to a team of Strategic Account Executives to optimize performance and achieve business objectives.
• Strategic Planning: Develop and implement high-level strategic account plans to drive revenue growth, enhance client relationships, and mitigate risks across all assigned accounts.
• Executive Engagement: Establish and maintain relationships with key stakeholders, including C-level executives, ensuring alignment between customer goals and Mastercam’s long-term strategies.
• Cross-Functional Collaboration: Work closely with internal teams, including marketing, product, and customer success, to ensure a unified approach to customer engagement and value delivery.

Revenue Growth And Account Management

• SMF BU’s Collaboration: Work closely with other Sandvik SMF Business Units, to position Mastercam as a solution provider being able to cover many aspects of the Manufacturing Process, from CAM to Inspection including Tool Database Management, Verification, Measurement, Swiss Machining, and any other product that are within the SMF portfolio.
• Revenue Strategy Execution: Oversee and drive the execution of revenue growth strategies, including upsell, cross-sell, and new business acquisition within strategic accounts.
• ARR Expansion: Ensure consistent growth in Annual Recurring Revenue (ARR) by driving enterprise adoption of Mastercam’s evolving subscription and consumption-based models.
• Sales Performance Oversight: Monitor and optimize team sales performance, ensuring sales processes are adhered to and revenue targets are exceeded.
• Pipeline & Forecasting: Oversee the strategic account sales pipeline in Salesforce, ensuring accurate forecasting and data-driven decision-making.

Customer Success And Retention

• Customer Advocacy: Ensure high levels of client satisfaction by fostering long-term relationships and ensuring Mastercam delivers exceptional value to strategic accounts.
• Post-Sales Success: Collaborate with customer success teams to ensure smooth onboarding, implementation, and ongoing optimization for enterprise clients.
• Risk Mitigation: Identify and proactively address potential risks that could impact revenue retention or account stability.

Market Influence And Business Development

• Industry Leadership: Represent Mastercam at industry events and strategic meetings, positioning the company as an innovative leader in manufacturing technology.
• Market Expansion: Identify opportunities to expand Mastercam’s presence in new industries and verticals by leveraging relationships with enterprise clients.
• Product Influence: Act as a bridge between strategic accounts and product teams, ensuring customer feedback informs future product innovations.

The Talents We’re Seeking

Education

• Bachelor’s degree in business, engineering or related field.

Required Skills And Experience

• Minimum of fifteen (15) years of progressive sales experience within the software or manufacturing industry, with at least five (5) years in a leadership role managing enterprise-level accounts and sales teams.
• Proven track record of managing a high-performing sales team and driving revenue growth within software or manufacturing industries.
• Experiencing managing large, global, or multi-national accounts with complex sales cycles.

Other Skills & Expectations

• Strategic Thinking: Ability to develop and execute high-level strategic plans while providing strong leadership to a sales team.
• Sales & Negotiation Expertise: Exceptional ability to close large, complex deals and manage contract negotiations at the enterprise level.
• CRM & Data Analytics: Proficiency in Salesforce and other CRM tools to manage account activities, sales performance, and revenue forecasting.
• Executive Communication: Strong interpersonal and communication skills, with the ability to influence and engage executives.
• Problem-Solving & Decision-Making: Analytical mindset with the ability to assess complex challenges and develop effective solutions.
• Collaboration & Influence: Ability to work cross-functionally and drive alignment between sales, marketing, product, and customer success teams.

Who We Are

At Mastercam, we are Shaping the Future of Manufacturing®. As the leading provider of advanced digital manufacturing solutions, we empower manufacturers to maximize productivity, streamline operations, and drive transformation. Supported by a global network of Channel Partners and a vibrant developer community, Mastercam sets the benchmark for excellence in manufacturing technologies.

As part of Sandvik Manufacturing Solutions (SMF) and the broader Sandvik Group, Mastercam is at the forefront of digital transformation. Our team of over 350 professionals and 400 Channel Partners is committed to delivering exceptional service and expertise to our diverse international clientele. We focus on pioneering innovative technology and delivering unmatched solutions to help our customers achieve exceptional precision and productivity.

With 40 years of industry leadership, Mastercam is dedicated to advancing CAD/CAM technology and driving transformation in the manufacturing sector. We continuously adapt to meet our customers' evolving needs with high-quality products and services that address the rigorous demands of the industry.

Our core values drive everything we do:

• Customer-focused: We are agile and make decisions close to our customers to ensure their needs are met promptly and effectively.
• Innovation: As technology leaders, we thrive on innovation to stay at the cutting edge of digital manufacturing solutions.
• Fair Play: We are committed to ethical practices, compliance, and promoting health, safety, and sustainability.
• Passion to Win: We establish market leadership through empowered teams, strong performance management, and a commitment to continuous improvement.

At Mastercam, we prioritize innovation, collaboration, and professional growth. Join our forward-thinking team and help us shape the future together. Discover more about our mission and values at www.mastercam.com, connect with us on LinkedIn, and join the conversation using #mastercam. Ready to make an impact? Apply now and be part of driving transformation in manufacturing.

Mastercam is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, alienage or citizenship status, sex, sexual orientation, gender identity or expression, transgendered status, partnership status, caregiver status, age, ancestry, physical, intellectual, learning or mental disability, pregnancy, childbirth or related condition, genetic information, medical condition including medical characteristics, marital or civil union status, familial status, veteran or military status , use of tobacco or other lawful products off premises and during non-working hours, or any other classification protected by applicable local, state or federal laws.

EOE/M/F/Vet/Disabled are encouraged to apply.
We are an E-Verify Employer.