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Marcopolo HolidaysMH

Sales Support Agent

Marcopolo Holidays is a UAE-based travel agency founded in 2002, specializing in personalized holiday packages, tours, visa assistance, and flight bookings for travelers worldwide.

Marcopolo Holidays

Employee count: 11-50

United States only

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This is a remote position.

Key Responsibilities

  • Communicate with clients in a professional and courteous manner.
  • Handle multiple client inquiries simultaneously while maintaining accuracy and attention to detail.
  • Collaborate with colleagues to ensure seamless service delivery.
  • Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals.

Requirements

Skills & Expertise:

  • Bachelor’s degree or higher.
  • Comfort with CRM software and virtual client engagement tools.

Traits & Competencies:

  • Strong attention to detail and multitasking ability.
  • Excellent communication, interpersonal, and listening skills.
  • Flexibility to accommodate client schedules and time zone differences.
  • Sales and service orientation with a commitment to learning, innovation, and adapting to new technologies.
  • Problem-solving skills and resourcefulness in handling unexpected challenges.
  • Cultural sensitivity and a respect for diverse backgrounds and preferences.
  • Resilience and professionalism under pressure.
  • A team player with a collaborative mindset.

Preferred Experience:

  • Fluency in written and spoken English.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Education

Bachelor degree

Location requirements

Hiring timezones

United States +/- 0 hours

About Marcopolo Holidays

Learn more about Marcopolo Holidays and their company culture.

View company profile

Marcopolo Holidays is a leading travel agency based in Sharjah, UAE, with over two decades of expertise in crafting personalized travel experiences. Founded in 2002, the company has established itself as one of the most trusted travel partners in the region, earning a stellar 4.9-star rating on Google with more than 900 reviews from satisfied customers. The agency specializes in serving families - particularly those with children - as well as individuals seeking premium, bespoke travel experiences.

The company offers a comprehensive range of services including bespoke private tours with fully personalized itineraries, escorted group tours with fixed dates and professional tour leaders, semi-private tours combining shared and private arrangements, global visa assistance with expert guidance, flight bookings, luxury cruise packages, and hotel accommodations. Marcopolo Holidays works with renowned global tour operators such as Trafalgar, Europamundo, Globus, Insight Vacations, and Cosmos to deliver exceptional travel experiences to destinations across Europe, Asia, Africa, the Americas, and beyond. The dedicated team of skilled professionals includes holiday consultants, visa specialists, and ticketing experts who work tirelessly to ensure every journey is seamless, stress-free, and memorable.

Employee benefits

Learn about the employee benefits and perks provided at Marcopolo Holidays.

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Medical Insurance

Medical insurance coverage for employees.

UAE Residence Visa Sponsorship

UAE Residence Visa provided for applicants who require sponsorship to work in the UAE.

Learning and Development Opportunities

In-house destination and airline product briefings, trainings, soft skills development through coaching, and participation in travel industry events and seminars.

View Marcopolo Holidays's employee benefits
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Marcopolo Holidays

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