Assistant Director Financial Aid

Position Title

Employee Type

Office/Department

Work Environment

Remote and hybrid positions are open to applicants based in states identified here: Work at Loyola | Loyola University Maryland.

Job Type

Benefits at Loyola

https://www.loyola.edu/department/people-culture/benefits/

Compensation Range

Final compensation offers are determined by a variety of factors, including but not limited to job-related experience, internal equity, and alignment with organizational budget.

Anticipated Start Date

If Temporary or Visiting, Estimated End Date

Position Duties

Essential Functions:

• Manages the federal, institutional, and private alternative loan programs, including application processing, origination, disbursement, and solving loan related issues. Ensures successful transmission of data with the Department of Education, Loyola system(s) (Colleague, Workday, PowerFAIDS), private lenders, Perkins and Loyola University Loan system, and the National Student Loan Data System (NSLDS). Exercises expert level knowledge of COD, DL tools, and reports to perform monthly and annual federal loan reconciliation in conjunction with the Student Administrative Services Office and the Department of Education. Ensures all undergraduate R2T4 calculations and activities are compliant with federal regulations and completed within the federally mandated timeframe.
• Manages system setup and processing of Federal loan disbursement acknowledgment for Federal Direct Loans and Parent/Graduate PLUS Loans. Extracts and monitors all Federal loan related data for annual Financial Aid audit. Manages undergraduate Financial Aid Self-Service Loan system setup. Assists with setup and workflow for the Financial Aid Self-Service loan acceptance function. Continues to manage loan acceptance workflow for all undergraduate students making annual updates and changes as required. Continuously monitors the loan portion of self-service and making necessary revisions as needed. Generates complex reports using internal University database systems.
• Provide direct support to Associate Director Financial Aid Systems. Responsibilities include assisting with report creation, communication management, troubleshooting, and offering technical assistance to the Office of Financial Aid as needed. Perform data analysis including the ability to create charts, graphs, spreadsheets, and reports and make recommendations for improvement. Assist in the management of technology and resources to streamline and improve processes, reporting and service to students. Assist in developing and implementing plans and goals for the department. Ensure compliance with regulations and internal policies. Manage special projects or programs vital to the administration of financial aid.
• Manage all aspects of a student caseload including file review and application processing, verification, award, appeals, and professional judgment in accordance with Federal, State, and Institutional guidelines. Counsels prospective, new, and current students and parents in all matters concerning the financial aid process, including application procedures, packaging policies, terms and conditions of awards, alternative funding options individualizing information to the specific needs and situation of the student. Advises students and parents concerning complex federal and private loan processing requirements specific to their loans. Determines the types and amounts of financial aid to be awarded through the packaging process according to federal, state, and institutional requirements. Respond to student and parent inquiries and concerns promptly and professionally. Facilitate student problem resolution
• Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Education Required

Bachelor's degree

Education Preferred

Master's degree

Other Professional Licensures

Work Experience

5 - 8 years

Describe Required Experience
At least 5 years of experience with financial aid or similarly related experience. Closely related experience could include, career counseling, non-profit roles involving financial assistance, higher education administration, admissions, and/or student affairs support services.

Required Knowledge, Skills and Abilities
Ability to understand, interpret, and synthesize information from students/parents to effectively counsel Ablity to diffuse difficult and emotional situations Able to handle multiple tasks or projects at one time meeting assigned deadlines Working knowledge of state program rules and regulations, as they pertain to financial aid in the State of Maryland Working knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid Working knowledge of and abides by the regulations of Family Education Rights and Privacy Act (FERPA) Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Colleague, Work day , Slate) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette

Physical/Environmental Demands
Office environment/no specific or unusual physical or environmental demands.

Physical/Environmental Example

Final compensation offers are determined by a variety of factors, including but not limited to, job-related experience, internal equity, and alignment with organizational budget.

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.

Employment Eligibility

All candidates must be eligible to work in the United States and complete employment eligibility verification by the first day of employment at Loyola University Maryland, as required by law (e.g., Form I-9). Unless explicitly stated otherwise in the job description or job advertisement, Loyola University Maryland does not sponsor employment visas for this position.

University Description

Loyola University Maryland, located in the vibrant city of Baltimore, is a prestigious, selective, comprehensive university with a strong residential liberal-arts-based undergraduate program and professional graduate programs at the master’s and doctoral levels. Founded in 1852, Loyola is a Catholic University and one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus. Deeply committed to the Ignatian principles upon which it was founded, Loyola focuses on the care and education of the whole person — mind, body, and spirit — and its mission centers on preparing its students to learn, lead, and serve in a diverse and changing world.

The Wall Street Journal ranked Loyola No. 19 overall in the nation in its 2026 “Best Colleges” list. Loyola was also ranked No. 51 for impact on graduate salaries and No. 81 in the nation for student experience. U.S. News & World Report has ranked Loyola among the top 10 universities in the North Region for the past decade. Princeton Review named it one of the nation’s top institutions for undergraduate higher education and one of the best Mid-Atlantic colleges for 2026. Loyola is one of 75 colleges and universities included on a list of the “new” dream schools in Jeffrey Selingo’s book, Dream School, Finding the College That’s Right for You. The list of “new” dream schools highlights institutions with strong outcomes, accessible admissions, and dynamic student experiences. Loyola was also listed among the “best value” private colleges in Kiplinger’s Personal Finance.

Loyola University Maryland is proud to be recognized among the nation’s top institutions. From national rankings to regional accolades, our commitment to academic excellence, student success, and Jesuit values continues to earn praise from respected organizations and publications.

Learn more about our prestigious rankings and notable accolades and university profile by clicking on the hyperlinks.

Diversity Statement