Product Experience Captain, Americas

We're looking for a Product Experience Captain to lead the Boston hub, build a team, and deliver world-class PX across US time zones. You'll be responsible for recruiting and growing a local PX team, building a campus talent pipeline, and owning US escalations.

Requirements

• Customer-obsessed with 3+ years in B2C/B2B support or a customer/client-facing role
• Boston native with deep roots in the Boston tech and university ecosystem
• Operationally rigorous with experience building systems and defaulting to process and metrics
• Product & technical fluency with the ability to engage with product and engineering on complex user issues
• Sharp communication skills with the ability to coach and represent the company

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off