***Must live in Texas to be considered***
We’re looking for motivated, patient‑focused professionals to join our team as Call Center Patient Service Representatives.
A Day in the Life of a Call Center Patient Service Representative may look like this:
- Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
- Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
- Assesses patient requests and implied needs, using probing and clarifying questions
- Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments
We ask our Call Center Patient Service Representatives to possess a minimum of:
- High school diploma or GED preferred; additional work experience may be substituted in lieu of education
- Minimum of one (1) year of customer service experience
- Excellent computer skills and the ability to learn new computer programs efficiently
The following experience/skills are preferred:
- Six (6) months prior medical office or healthcare setting experience
- Minimum three (3) months call center experience
- Bilingual English/Spanish language and writing skills
Key Success Factors
Some key factors that will make an individual successful in this role:
- Strong communication skills and a positive, team‑oriented attitude
- Ability to work independently in a remote setting
- Comfortable navigating multiple systems during calls
- Dependable, punctual, and able to meet performance expectations
United States