United States onlyDealership:
L0105 Lithia Home OfficeProgram Manager, People Operations
Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey.
The Program Manager, People Operations enhances the efficiency of our talent acquisition function by overseeing systems, ensuring data integrity, and driving process improvements across the hiring lifecycle. Serving as the main liaison between talent acquisition partners and external vendors, this role manages reporting, champions compliance and standardization, and fosters continuous improvement, all while reflecting Lithia & Driveway’s mission of Growth Powered by People.
The Program Manager, People Operations reports to the Manager, People Operations.
Location: Remote, USA
Compensation Range: $60,000 - $75,000 annually
Primary Duties (Responsibilities)
Serve as the primary operational contact for talent acquisition partners and external vendors, providing guidance on systems, processes, and partnerships.
Manage talent acquisition systems and tools, including configuration, troubleshooting, and coordination with People Technology for updates and enhancements.
Lead cross-functional talent acquisition initiatives, collaborating with People & Culture, IT, Compliance, and external partners to drive strategic outcomes.
Monitor and analyze talent acquisition KPI metrics (e.g., time-to-fill, cost-per-hire, candidate quality) to identify trends and recommend improvements.
Oversee internal and external reporting ensuring accuracy and compliance with federal and state regulations.
Ensure data integrity across talent acquisition platforms, maintaining consistency and reliability in candidate and process data.
Develop and maintain standard operating procedures (SOPs) to promote consistency, scalability, and process adherence across locations.
Drive process optimization and standardization, identifying opportunities to streamline workflows and enhance recruiter efficiency.
Lead change management efforts for new systems and processes, including training, communication, and adoption tracking.
Support vendor management activities, including contract renewals, invoice processing, and budget tracking in partnership with Procurement and Finance.
Provide training and user support for talent acquisition systems and tools, ensuring effective utilization and continuous improvement.
Support talent acquisition and onboarding during acquisitions, facilitating data consolidation, system integration, and process alignment.
Travel up to 25%
Qualifications
Skills
Expertise in talent acquisition operations, systems, and workflows with a focus on efficiency, compliance, and standardization.
Proficient in Workday Recruiting, reporting, business processes, integrations, and security roles.
Strong knowledge of talent acquisition metrics/KPIs (time-to-fill, cost-per-hire, candidate quality, source effectiveness) and ability to provide actionable insights.
Skilled in data reporting and analysis required (Excel pivot tables, VLOOKUP, dashboards, and data visualization).
Proven ability to develop and maintain SOPs, document processes, and drive consistency across multiple locations.
Experienced in vendor oversight and contract management, including renewals, service levels, and budget tracking.
Strong capability in change management, including training, communication, adoption tracking, and user acceptance testing (UAT).
Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams).
Excellent communication, problem-solving, and stakeholder management skills with a cross-functional mindset.
Detail-oriented with the ability to prioritize multiple initiatives, safeguard sensitive information, and adapt in fast-paced environments.
Education
High School Diploma or equivalent required.
Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
Experience
3–5+ years of talent acquisition operations and/or HR operations.
Hands-on experience with HRIS and ATS platforms, with Workday strongly preferred.
Proven success in analyzing and optimizing recruitment processes and driving data-driven improvements.
Demonstrated ability to manage talent acquisition vendors (contracts, invoicing, compliance, and performance tracking).
Background in managing scalable cross-functional projects from initiation through completion.
Track record of providing day-to-day operational support for recruiters, hiring teams, and HR partners.
Certifications
Track record of providing day-to-day operational support for recruiters, hiring teams, and HR partners.
Competencies
Humble: lives the mission and values and follows ethical and moral standards.
High performance: proactive, fact-based, and results oriented.
Smart: maintains knowledge of business and financial acumen to make sound decisions.
Nimble: accepts change, values innovation, and solves problems.
Charismatic: collaborates and communicates effectively.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
We Offer Best-in-Class Industry Benefits:
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
