Call Center Representative – Accounts Receivable

Dealership:

Accounts Receivable Representative

Location: Remote

Compensation: $19.00-21.00hr

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. 

With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. 

Our success is fueled by four core values: 

·Earning Customers for Life 

·Improving Constantly 

·Taking Personal Ownership 

·Having Fun 

Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. 

We’d love to have you join us on our journey! 

The Accounts Receivable (AR) Representative is a liaison between Lithia Motors, Inc. and its customers. The role is responsible for providing stellar customer service as it relates to both the efficient and timely collection of service and parts customer receivables as well as the professional response to inquiries regarding those receivables.

What You'll Do:

• Monitor customer accounts daily to identify aged receivables and contact customers for payment.

• Keep detailed records and reporting on collection activity including updating systems and trackers.

• Receive in-bound AR related calls.

• Resolve billing issues.

• Research and respond to inquiries from service and parts customers, Lithia stores and internal customers within the timeframe that aligns with established service level agreements.

• Other duties as assigned.

What You'll Bring:

• Strong attention to detail and sense of urgency.

• Excellent communication skills (both written and oral).

• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate.

• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Time Management – ability to prioritize workload and manage one’s own time.

• Previous customer service experience.

• Experience with outbound calls or collections is valuable.

• Tech savvy – you will be operating in a variety of systems.

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.