Phone Operator

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Phone Operator is the front door to the client experience and often the very first impression of our brand. This position sets the tone for “Red Carpet” service by being a knowledgeable, calm, and welcoming presence for every inbound call or text. Operators listen actively, communicate clearly, and quickly understand each client’s needs so they feel heard, valued, and confident they’ve reached the right place.

Beyond routing inquiries, this role is about ownership of the client journey from the first hello. Phone Operators anticipate needs, resolve simple questions when possible, and seamlessly connect clients to the right teams when deeper support is required. Their ability to balance efficiency with warmth ensures every interaction is smooth, professional, and leaves clients with trust in our service making this role a critical driver of client satisfaction and brand loyalty.

Your Key Contributions

• Answering all inbound calls /text messages promptly and courteously, determining the nature of the call and directing it to the appropriate department to team member
• Maintain confidentiality and adhere to ethical standards and conduct when handling client information.
• Provide clients with Red Carpet customer service
• Document calls with messages to the team members ensuring that all information is communicated and handled promptly
• Handle multiple calls and requests simultaneously, prioritizing tasks effectively to ensure timely responses
• When applicable, create a task in case management system to be directed to other department(s) if they aren’t available at that given time to ensure resolution to client’s request

What Makes You a Great Fit

• Bilingual (Spanish English) – B1-B2
• Proficient with Microsoft Office Suite or related software
• High School Diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• World class customer service skills
• Positive attitude
• Proven ability to meet deadlines and time manage themselves
• Impeccable organizational skills and attention to detail
• Excellent problem-solving skills
• Ability to prioritize tasks and direct them when appropriate

Equipment Requirements

For PC Users:

• A modern processor (Intel Core i5 or AMD Ryzen 5 from the last few years)
• Windows 11 (kept up to date)

For Mac Users:

• A modern processor (Apple M1 chip or a recent Intel Core i5)
• A recent macOS (Ventura or newer)

For Everyone:

• At least 8 GB of memory (RAM) to run applications smoothly
• A fast hard drive with sufficient available storage

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well being and are committed to fostering an environment where every team member can feel and perform at their best.

• Paid Time Off (PTO) – including vacation, sick leave, and personal days, consistent with the local country’s requirements

• Paid Holidays – country‑specific public holidays

• Locally aligned health benefits – such as medical, dental, vision, disability, and other required national benefits aligned to local laws and norms

• Local payroll in native currency – with all taxes, social contributions, and statutory benefits automatically calculated and handled

• Retirement or pension contributions – based on each country’s legal and cultural standards

• Employee support and compliance protection – including access to local HR experts for questions about laws, culture, or benefits

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.