Customer Support Specialist

We’re seeking a compassionate, reliable, and skilled Customer Support Specialist to join our remote team, guiding callers through schedules, service options, new reservations, changes, and cancellations—ensuring every interaction is respectful, supportive, and efficient.

Requirements

• Deliver a consistently customer‐focused experience in a fast‐paced call centre environment
• Manage high volumes of inbound calls in a timely and professional manner
• Assist customers with booking, modifying, or cancelling reservations
• Answer questions related to transit services and eligibility
• Provide high‐quality care, support, and problem resolution
• Apply strong soft skills—active listening, empathy, patience—especially during difficult calls
• Maintain strict confidentiality, privacy, and ethical standards
• De‐escalate challenging situations with calmness and professionalism
• Represent the company with courtesy, integrity, and respect
• Identify and communicate opportunities for service or process improvement
• Collaborate effectively with colleagues and resolve conflict respectfully
• Work independently with strong self‐motivation and reliability
• Be open to coaching and performance feedback as part of continuous improvement
• Follow all Standard Operating Procedures (SOPs), policies, and regulatory requirements
• Contribute to a safe, inclusive, and supportive team environment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance