Relativity Infrastructure Engineer

What’s unique about this role?

The Relativity Infrastructure Engineer manages multiple on-premises Relativity Server instances, Relativity One instances, and is a key contributor to expanding into new geolocations on-premises and in the cloud. As Lighthouse continues to elevate the service level objectives for all Relativity environments, this Engineer will be implementing changes to improve performance, enhance monitoring, strengthen security, and maintain stability. The Engineer will work with the Relativity Infrastructure Architect and other Relativity Infrastructure Engineers to complete these goals, reporting progress on a two-week sprint basis. They will also be key in troubleshooting high-impact production incidents and issues escalated by the Application Support team.

This Engineer should have extensive experience in troubleshooting Relativity issues, working with Relativity Support, and deep knowledge of the Relativity infrastructure. They will mentor Senior App Support Engineers by teaching the detailed workings of Relativity to further troubleshooting expertise while bringing them into infrastructure project work when possible. The Engineer will ideally share their SQL scripting knowledge with the team and use PowerShell to distribute and automate infrastructure changes. As Lighthouse utilizes more resources within Azure, the Engineer will be given opportunities to expand their knowledge in Azure native services, Terraform, and other cloud computing tools and practices.

What will this person do?

• Support Lighthouse’s Relativity environments by designing and contributing to infrastructure projects that enhance scalability, monitoring, stability, performance, and security.
• Work closely with Architecture, IT, Application Support, Client Services, and Service Delivery teams to plan, schedule, and implement changes in accordance with established change-management processes.
• Respond to incidents involving Relativity and integrated applications in alignment with incident management protocols, conduct root cause analyses, address remediation items, and present findings at Operations Review meetings.
• Implement and uphold Relativity security best practices.
• Analyze, install, and test Relativity server patches while assisting in the development of implementation plans.
• Address Relativity defects by coordinating with relevant stakeholders and devising action plans informed by vendor communications.
• Partner with internal development teams to facilitate robust, high-performance integration of Lighthouse tools with the Relativity platform.
• Provide support for integrating Relativity with eDiscovery solutions such as Nuix, Brainspace, and eCapture.
• Evaluate, configure, and deploy third-party software integrating with Relativity and/or RelativityOne.
• Collaborate with other teams to devise solutions for custom client projects.
• Create and maintain both internal and external documentation, including standard operating procedures, best practices, guidelines, and knowledge articles.
• Offer guidance, support, and mentorship to the Application Support team.
• Execute environment builds, upgrades, patching, and migrations as required.
• Troubleshoot and resolve infrastructure issues to ensure optimal availability and reliability.
• Monitor system health and key performance metrics, proactively addressing potential concerns.
• Develop and sustain PowerShell scripts to automate routine tasks and enhance operational efficiency.
• Collaborate with development and DevOps teams to oversee script repositories and Azure DevOps pipelines.
• Contribute to the design and deployment of Infrastructure as Code (IaC) solutions for managing Relativity in Azure.
• Support governance and compliance activities related to infrastructure operations.
• Effectively manage multiple concurrent projects and production issues, ensuring transparent communication and prompt resolution.

Bring your passion and together we will shine. It would also be great if you have the following:

• Strong communication skills (both written and verbal) and a demonstrated track record of building relationships with both internal and external clients.
• Ability to demonstrate strong judgement when it comes to resolving technical issues.
• Ability to collaborate and manage up, down, and across.
• Experience and creativity in troubleshooting software/hardware/process problems.
• Ability to solve problems and identify a root cause in addition to being able to develop and execute upon a solution.
• Experience supporting enterprise systems, including Windows Server, Microsoft SQL Server, IIS Web Servers, Active Directory, and Virtual & Cloud environments.
• Expert level Relativity experience.
• Proficiency in SQL Server, PowerShell, Regular Expressions.
• Relativity Certified Administrator (Relativity Infrastructure Specialist preferred)
• Excellent problem-solving, project management, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Minimum of 5 years of Computer Helpdesk/Application Support or relevant IT experience
• Minimum of 3 years’ experience supporting hosted Relativity platforms
• BS or BA degree in related field or commensurate work experience
• Experience deploying and managing Relativity
• Experience working in cloud environments, particularly Azure.
• Extensive experience with Relativity Server administration and infrastructure management.
• Strong PowerShell scripting skills and a drive to automate manual processes.
• Familiarity with the Software Development Life Cycle (SDLC) and version control systems.
• Experience with Azure DevOps, including pipeline configuration and script repository management.
• Hands-on experience with Infrastructure as Code tools (e.g., ARM templates, Bicep, Terraform).
• Knowledge of monitoring tools and performance tuning techniques.
• Familiarity with incident management and change-management processes.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

This role will be eligible to participate in an annual bonus or incentive program.

Lighthouse offers a quality comprehensive benefits package including medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.