Relativity Infrastructure Engineer

What’s unique about this role?

The Relativity Infrastructure Engineer manages multiple on-premises Relativity Server instances, Relativity One instances, and is a key contributor to expanding into new geolocations on-premises and in the cloud. As Lighthouse continues to elevate the service level objectives for all Relativity environments, this Engineer will be implementing changes to improve performance, enhance monitoring, strengthen security, and maintain stability. The Engineer will work with the Relativity Infrastructure Architect and other Relativity Infrastructure Engineers to complete these goals, reporting progress on a two-week sprint basis. They will also be key in troubleshooting high-impact production incidents and issues escalated by the Application Support team.

This Engineer should have extensive experience in troubleshooting Relativity issues, working with Relativity Support, and deep knowledge of the Relativity infrastructure. They will mentor Senior App Support Engineers by teaching the detailed workings of Relativity to further troubleshooting expertise while bringing them into infrastructure project work when possible. The Engineer will ideally share their SQL scripting knowledge with the team and use PowerShell to distribute and automate infrastructure changes. As Lighthouse utilizes more resources within Azure, the Engineer will be given opportunities to expand their knowledge in Azure native services, Terraform, and other cloud computing tools and practices.

What will this person do?

• Support Lighthouse’s Relativity environments by contributing to and designing infrastructure projects that forward scalability, monitoring, stability, performance, and security.

• Collaborate closely with the Architecture, IT, App Support, Client Services, and Service Delivery teams to plan, schedule, and implement changes following the change management process.

• Respond to incidents in Relativity and integrated applications following the incident management process. Follow up with Root Cause Analysis

• Remediation items and present findings on Operations Review meetings.

• Implement Relativity security best practices.

• Analyze, install, and test Relativity server patches and help create implementation plans.

• Respond to any Relativity defects by coordinating with relevant teams and creating action plans based on information from Relativity.

• Collaborate with internal development teams to enable highly performant, dependable integration of Lighthouse tools with Relativity.

• Support Relativity integration with eDiscovery tools such as Nuix, Brainspace, and eCapture.

• Evaluate and set up third party software that integrates with Relativity and/or RelativityOne.

• Work with other teams to help create solutions for any custom projects required by clients.

• Fully document each customer issue/resolution.

• Create and maintain internal and external support documentation including standard operating procedures, best practices, guidelines, and knowledge articles.

• Provide guidance, support and mentoring to the App Support team.

Requirements:

• Relativity Certified Administrator (Relativity Infrastructure Specialist preferred)

• Minimum of 5 years of Computer Helpdesk/Application Support or relevant IT experience

• Minimum of 3 years’ experience supporting hosted Relativity platforms

• BS or BA degree in related field or commensurate work experience

• Strong communication skills (both written and verbal) and a demonstrated track record of building relationships with both internal and external clients.

• Ability to demonstrate strong judgement when it comes to resolving technical issues.

• Ability to collaborate and manage up, down, and across.

• Experience and creativity in troubleshooting software/hardware/process problems.

• Ability to problem solve and identify a root cause in addition to being able to develop and execute upon a solution.

• Experience supporting enterprise systems, including Windows Server, Microsoft SQL Server, IIS Web Servers, Active Directory, and Virtual & Cloud environments.

• Expert level Relativity experience.

• Proficiency in SQL Server, PowerShell, Regular Expressions.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $86,625 to $115,500 per year. This role will be eligible to participate in an annual bonus or incentive program.

Lighthouse offers a quality comprehensive benefits package including medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.