REMOTE Mental Health Program Coordinator

Job Summary:

The Virtual Program Coordinator (VPC) supports the daily operations of virtual-specific programs. This role provides both support to clients and Client Care Specialists, ensuring that daily operations run smoothly. The Virtual Program Coordinator acts as a leader to more junior staff and provides direct assistance to program leadership.

Major Responsibilities:

• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”).
• Supports clients physical and psychological safety throughout daily operations of assigned program.
• Completes accurate and timely documentation, to include any interactions and communications with clients.

• Provides general milieu management.

• Manages client scheduling needs.

• Completes and submits program related reporting to senior leadership staff.
• Coordinates client case management needs within the virtual team, including coordination with Outreach, Client Care Specialists (CCS), and Primary Therapists.
• Assists with the scheduling of CCS group note coverage.
• Assumes duties of staff who are not present as appropriate to meet program goals.
• Provides guidance, and leadership to CCS in a motivational and encouraging fashion with a focus on creating and maintaining an inclusive, collaborative, and welcoming work environment.
• Coordinates and leads on specific projects as assigned by Virtual Program Manager.
• Conducts client admissions and discharges as outlined by LBH policies and procedures. This includes providing support and orientation to new clients as they adjust to the milieu.
• Attends meetings and training as assigned.
• Contributes to a positive, productive, and accepting work environment, treating all staff, and clients with respect, dignity, and empathy.
• Provides one-on-one assistance to clients in crisis as directed by the clinical team and the client’s plan of care.
• Assists with clients in a pleasant, professional, and efficient manner. Seeks assistance of licensed staff when needed.
• Leads/Co-leads and facilitates groups (as appropriate to licensure).
• Performs all other duties, as assigned
• Due to the essential functions of this job, arriving for your shift on time is an essential requirement.

Specific Skills/Competencies:
• Excellent organizational and time management skills.
• Proficient computer literacy in Microsoft Office programs, including Microsoft Word, Excel, and PowerPoint.
• Ability to navigate HIPAA compliant telehealth platforms and Electronic Medical Record systems.
• Ability to communicate and write clearly and professionally.
• Ability to speak English fluently; ability to speak Spanish, preferred.
• Ability to maintain confidentiality.
Physical Requirements
• Must have the ability to communicate with individuals over phone, electronic correspondence.
• May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs.
• Able to work for prolonged periods sitting at a desk and working on a computer.
Mental/Social Requirements
• Must be able to demonstrate working effectively with and showing respect to all clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
• Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization.
• Must utilize professional communication when addressing issues with clients or staff.
Other Information
• Must pass extensive background check.
• Must have availability to work program specific hours.
• Must have ability to secure reliable WIFI.
• This is a remote position and requires the ability to perform all duties and responsibilities at home.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• 1+ year of related experience

The pay range for this position is $23.28-$30.27 per hour.