Director Integration & Improvement Physician Enterprise

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Leads strategic initiatives to drive margin improvement, enable impactful business transformations, and support the successful integration of Jefferson's operations. This individual will work closely with clinical, academic, and administrative leaders to ensure initiatives align with organizational objectives, standardize processes, streamline interdependencies, and enhance operational efficiency. This role will lead efforts to align operational processes, systems, and workflows within the Physician Enterprise, embedding integration strategies and performance improvement initiatives that align with broader organizational goals.

Job Duties

• Integration Leadership for Physician Enterprise
  • Lead the integration of processes, workflows, and systems across the Physician Enterprise, ensuring alignment with the broader enterprise’s goals and objectives.
  • Collaborate with the Performance and Integration Management Office (PIMO) and enterprise teams to identify integration opportunities that improve operational efficiency and provider performance.
  • Develop and implement robust integration strategies to streamline operations, reduce redundancies, and enhance system interoperability.
  • Act as a liaison between the medical group, the health system operations, and university stakeholders, ensuring alignment and collaboration across all entities.
• Performance Improvement
  • Partner with the PIMO to design and execute performance improvement initiatives that address inefficiencies and enhance outcomes across the Physician Enterprise.
  • Use data-driven performance improvement methodologies to identify root causes of inefficiencies and implement sustainable solutions.
  • Establish and track key performance indicators (KPIs) to measure the success of integration and improvement efforts, ensuring accountability and transparency.
  • Foster a culture of continuous improvement within the Physician Enterprise by engaging and empowering physicians, practice leaders, and administrative teams.
• Cross-Functional Collaboration and Stakeholder Engagement
  • Build strong relationships with stakeholders across the medical group, health system, university, and PMIO to ensure alignment and successful execution
  • Lead cross-functional teams to execute complex projects, ensuring alignment with organizational goals and timelines.
• Change Management and Adoption
  • Develop and implement change management strategies to ensure the successful adoption of integration and performance improvement initiatives across the physician enterprise.
  • Engage physicians and administrative teams to build buy-in and ensure smooth transitions to new processes and workflows.
  • Monitor and address resistance to change, ensuring initiatives achieve long-term sustainability and success.

Minimum Qualifications

• Bachelor’s Degree in Business, Healthcare Administration or related field
• 7 years in integration management, performance improvement, or related fields without a master’s degree. Experience working with enterprise teams to align initiatives with organizational priorities. Strong understanding of performance improvement methodologies. Demonstrated ability to lead cross-functional teams and manage complex projects.
• Integration Expertise: Deep understanding of integration strategies, including process mapping, workflow optimization, and aligning systems across physician practices.
• Performance Improvement: Expertise in implementing performance improvement initiatives that deliver measurable results.
• Patient Access Optimization: Proven ability to enhance patient access through scheduling, call center optimization, and workflow alignment.
• Strategic Thinking: Ability to align integration and performance improvement initiatives with broader enterprise goals.
• Provider Productivity: Experience in optimizing physician templates and scheduling for maximum efficiency.
• Collaboration: Proven ability to foster collaboration across departments, engage stakeholders, and build strong relationships.
• Change Management: Strong ability to manage organizational change and lead teams through transitions effectively.
• Analytical Skills: Proficiency in analyzing data, identifying trends, and developing actionable insights to drive improvement.
• Leadership: Demonstrated ability to lead and motivate teams, fostering accountability and innovation

Preferred Qualifications

• Master’s Degree
• Prior experience in management consulting or leading large-scale transformation initiatives

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

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