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Legacy RestorationLR

Five9 Admin- Data Analytics

At Legacy Restoration, we do more than just repair and replace home exteriors—we provide a comprehensive and guided experience for homeowners and property managers.

Legacy Restoration

Employee count: 201-500

Salary: 1k-2k USD

IN and PH only

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Legacy Restoration is the leader in residential home exterior renovation, offering a complete line of roofing, siding, windows, gutters and installation services. Our purpose, built on the foundation of our core values, is to improve the quality of life for our employees and customers through the pursuit of excellence. We offer career advancement, growth and leadership development opportunities.
  • This is a remote, work-at-home position. Please submit your resume in English, otherwise it won't be considered.
Position Summary:
We are seeking for a highly skilled and motivated Five9 Administrator to join our team. The ideal candidate will be smart with Five9 experience, have a strong understanding of how integrations work, and are very strong in building customized reports and creating dashboards in Excel/PowerBI. Basic coding skills will be helpful.
The Administrator will be responsible for administrating the Five9 dialing platform, creating new inbound/outbound campaigns, reporting on the campaign and Call Center performance, managing IVRs, and assisting with support of our Five9 integration with other technology. Additionally, the ideal candidate will have experience with workforce management for forecasting employee's head count for each shift.
Position Duties and Responsibilities:
Monitor Five9 performance metrics (dropped calls, abandoned rates, etc.) to optimize call-handling processes.
Troubleshoot user-reported issues via the ticketing system; provide support to call center agents and supervisors.
Enhance automation and integrations within the calling platform.
Collaborate on third-party integrations, including LeadPerfection and custom lead management systems.
Partner with management and business teams to define and implement strategies that improve call center and sales performance.
Generate and automate reports; configure scheduling as needed.
Use workforce management tools to forecast staffing requirements by shift.
Perform additional duties as assigned.
Skills and requirements:
Minimum 5 years of experience administering telephony systems in a call center environment.
Bachelor’s degree in a technical field (preferred) or equivalent experience.
Strong analytical, detail-oriented, and self-motivated mindset.
Expertise in building customized reports and dashboards in Excel; familiarity with Power BI.
Basic coding skills (PHP, MySQL, HTML, CSS, JavaScript, jQuery, Ajax, Python, WordPress) are advantageous.
Experience with workforce management and forecasting staffing needs.
Ability to thrive in a fast-paced environment and adapt to shifting priorities.
Technical requirements:
High-Speed Internet (minimum requirement 100 Mbps download)
Computer or laptop with Windows operating system
2nd monitor
Working schedule:
Monday through Friday 7AM-5PM Central Time
If you are an intelligent, analytical, and highly skilled Five9 Administrator and meet these qualifications, we encourage you to apply for this exciting opportunity to join our team.

About the job

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Job type

Full Time

Experience level

Mid-level

Salary

Salary: 1k-2k USD

Location requirements

Hiring timezones

Philippines +/- 0 hours, and 1 other timezone

About Legacy Restoration

Learn more about Legacy Restoration and their company culture.

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At Legacy Restoration, we do more than just repair and replace home exteriors—we provide a comprehensive and guided experience for homeowners and property managers. Founded in 2011, we serve both residential and multi-family properties, offering solutions for storm damage as well as planned exterior improvements. Our commitment to quality craftsmanship and exceptional customer service has made us a trusted name in the industry.

We pride ourselves on our high-quality workmanship, ensuring that every job is completed with care and precision. From the moment you contact us for a free inspection, you can expect a transparent and informative process. Our team utilizes the latest technology, including 3D rendering, to help you visualize your project. Additionally, we collaborate closely with your insurance adjusters to provide detailed estimates, ensuring a smooth restoration process.

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Legacy Restoration

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Legacy Restoration hiring Five9 Admin- Data Analytics • Remote (Work from Home) | Himalayas