United States onlyLeanTaaS is a growth stage company that creates software solutions to transform hospital and infusion center operations. We are looking for a Manager, Customer Success to lead a team managing a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals and improve core metrics.
Requirements
- Lead, manage and develop a high-performing team
- Own customer optimization, including implementation of new workflows and change management
- Drive a strong focus on customer outcomes, product adoption, and overall experience
- Partner with customers to prioritize, design, and optimize workflows
- Build and maintain trusted relationships with customer stakeholders
- Monitor product usage and performance data
- Design, scale, and execute training and enablement programs
- Establish and continuously improve scalable implementation, training, and support processes
- Own account program plans
- Lead and deliver regular business reviews with customer champions and executive stakeholders
- Act as a cross-functional leader by translating customer insights into action
- Champion customer feedback loops and community engagement
Benefits
- Competitive compensation package
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off
- Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs
