District Lead Officer | Full time | Highways Service | Lancashire

Lancashire Highways Service is responsible for the direct delivery of all highways related schemes across the County made up of 4,300 miles of road, 151,000 streetlights and 2,955 bridges. We have an excellent opportunity for an enthusiastic Highways Enquiries Officer to manage and administer highway casework of county council Members and MP's, and customer complaints and FOI requests.

Requirements

• Thrive in a target driven environment and multi-task to ensure deadlines are met with high-quality responses.
• Have a passion for customer service ensuring that we always deliver a high-quality customer experience, and that our customers are treated with empathy and consideration.
• Be politically aware, with a clear understanding of the county council as an organisation and our responsibilities to county council members.
• Be a plain English advocate with highly developed written communication skills.
• Be a team player and willing to support your colleagues during peaks in workload and periods of annual leave, to ensure the team deliver an exceptional service.

Benefits

• see LCC Vacancies website