IT Datacenter Technician (AI Cloud)

About the Company

Our client is a global leader in AI-focused cloud infrastructure, running some of the world’s most advanced and sustainable data centers. With a strong presence in both the US and Europe, they deliver large-scale GPU clusters and managed services for AI workloads, supporting everything from model training to deployment. The team combines the fast-moving culture of a startup with the resources and stability of a major tech company.

The Mission

Our client’s mission is to provide the backbone for AI innovation by delivering reliable, scalable, and sustainable cloud infrastructure. By combining cutting-edge technology with a commitment to operational excellence, they enable organizations worldwide to accelerate AI research and deployment.

The Opportunity

As an IT Datacenter Technician, you’ll be at the heart of operations, making sure servers, networking gear, and cabling are always up and running. Your work will directly support the infrastructure powering next-gen AI models and applications. You’ll be a go-to expert for troubleshooting, maintaining, and optimizing the hardware that keeps the data center humming. You’ll work closely with both internal teams and external contractors, and play a key role in launching a brand-new facility. This is a hands-on, onsite role based in Vineland, NJ, with an initial ramp-up period at the Kansas City data center (travel fully covered).

What You'll Do

• Diagnose and resolve server and network hardware issues to maximize uptime and performance
• Install, upgrade, and decommission IT equipment, including servers, switches, and fiber optic cabling
• Manage and maintain fiber optic connectivity and patch cords throughout the data center
• Handle routine operational tasks, planned maintenance, and process RMAs (hardware returns) according to established procedures

· Participate in 10-12 hour shifts

• Collaborate with other techs, engineers, and external vendors to solve technical challenges
• Develop clear documentation for hardware configurations, troubleshooting steps, and maintenance routines
• Participate in project planning, execution, and progress monitoring for ongoing and new initiatives
• Ramp up with hands-on training in Kansas City, MO, then transition to Vineland, NJ once the new data center is live

What You Bring

• 1+ years of experience diagnosing and resolving server hardware issues in a data center or similar environment
• Basic knowledge of data center components, racking and stacking servers, troubleshooting GPU overheating issues, single-mode and multi-mode fiber optics, ECCs, and Hyper-Threading Technology
• Solid Linux command-line skills and experience working with enterprise-grade switches and fiber optic cables
• Proficiency in Excel (pivot tables, formulas, graphs) for tracking and reporting
• Ability and willingness to travel and participate in occasional on-call rotations
• Proactive, responsible, and goal-oriented mindset

· Valid driver’s license

• Project planning and documentation skills

Key Success Drivers

• Solve hardware issues fast and accurately
• Keep detailed records and documentation

· Work well with teammates and vendors

· Stay current with new datacenter tech

Why Join?

• Competitive base salary: $75,000 - $90,000 per year (depending on experience)
• 100% company-paid medical, dental, and vision coverage for you and your family
• 401(k) plan with up to 4% company match and immediate vesting
• Generous paid parental leave: 20 weeks for primary caregivers, 12 weeks for secondary
• PTO: 18 business days in the first year of employment, with additional days earned up to a maximum of 21 days
• Company-paid short-term, long-term, and life insurance
• Work with some of the most powerful commercial supercomputers available
• Contribute to energy-efficient, sustainable data centers that give back to the community
• Enjoy the culture and innovation of a startup, with the backing of a global tech leader

Interviewing Process

· HR Screening

• Level 1: Interview with the Lead IT Manager
• Level 2: Interview with the Hiring Manager

· Final: Team interview with leadership

• Reference & Background Checks: Conducted after successful interviews
• Job Offer: Provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Compensation Range: $75K - $90K