Senior Salesforce Administrator

Hiring Manager: Rebecca Lewis/Mayank Batta

Closing Date -

The Opportunity

The Senior Salesforce Administrator will work as part of the Salesforce team and play a pivotal role in building and maintaining Landmarks group-wide Salesforce capability. The vision is to create a single authoritative view of customer activities across all Landmarks group businesses whilst also creating a seamless experience for the customers.

The role will involve:

• Proactively seeking out and identifying needed system changes (Sales Cloud and Service Cloud)
• Managing system changes without interruption to the user
• Gathering requirements from end users
• Creating and maintaining fields, views, reports, dashboards, campaigns and other salesforce.com objects.
• Debugging and troubleshooting the root cause of issues as they arise
• Assisting with migration from older systems/processes into group Salesforce instance
• Managing duplicate records
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Sandbox environment management
• Creating and administering training to existing or new users/groups
• Mentoring of junior colleagues within the Salesforce team
• Assisting sales management to create processes in saleforce.com to help monitor activities, trends, sales and leads.
• Creating and managing Flows.
• Experience in change management and governance
• Management of integrated applications and third-party applications.

About You

To be successful as the Senior Salesforce Administrator you will have demonstrable experience in salesforce administration, working with the platform for 3+ years, and ideally hold certifications on Salesforce.com. You will be comfortable mentoring junior administrators and hold a breadth of experience to share.

You will also have/be:

• In-depth knowledge of the standard capabilities of SFDC and have successfully extended though capabilities using AppExchange
• Effective communicator
• Ability to work alone and with a team
• Can identify and progress innovation opportunities
• Graduate calibre