United States onlyAbout Kooner Fleet Management Solutions
Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions. With nearly a decade of industry experience, Kooner FMS helps fleets reduce downtime, extend vehicle life, and simplify operations through proactive maintenance programs and advanced technology.
As a family-founded and field-first company, we take pride in delivering trusted partnerships, exceptional service, and innovative fleet management solutions that keep America’s trucks and trailers road-ready.
About the Operations Coordinator Role
As an Operations Coordinator supporting our Last Mile and Core teams, you’ll play a critical role in keeping our nationwide maintenance programs running smoothly and efficiently. This role bridges field operations, data analytics, and customer support—ensuring our mobile technicians, regional leaders, and customers have the information, tools, and insights they need to succeed.
Where You’ll Make an Impact
Operational Coordination & Support
- Support daily operations for both Last Mile and Core Maintenance programs by coordinating technician schedules, report submissions, and dispatch updates.
- Monitor and reconcile work order status, ensuring jobs are tracked from creation through completion.
- Assist in onboarding new technicians and regions, setting up reporting templates, trackers, and access credentials.
- Liaise with field managers to collect missing or corrected data (e.g., job notes, VMRS codes, time entries).
- Prepare internal operations updates for leadership and site performance reviews.
Performance Reporting & Analytics
- Produce and distribute weekly and monthly performance dashboards summarizing:
- Technician utilization and billable hours
- Work order turnaround time (TAT) and completion metrics
- Preventive maintenance (PM) compliance
- Overtime (OT%) and regional productivity
- SLA adherence and customer satisfaction indicators
- Validate data integrity across reporting platforms and escalate anomalies.
- Support leadership in trend analysis to identify root causes for missed targets or inefficiencies.
- Maintain standardized KPI scorecards for both internal tracking and external reporting.
Customer & Administrative Support
- Serve as the primary reporting contact for customer-facing performance reports and service summaries.
- Compile and deliver monthly customer packets, including billable hour summaries, completed work logs, and service verification sheets.
- Coordinate with Finance on invoice support documentation, timesheet reconciliation, and part/labor audit requests.
- Update asset- or unit-level maintenance trackers to reflect current customer fleet status.
Process Improvement & Documentation
- Maintain standard operating procedures (SOPs) for reporting, data submission, and work order flow.
- Identify process gaps or reporting inefficiencies and propose system improvements or automation opportunities.
- Support integration updates or data mapping between internal reports and client-facing systems.
- Ensure audit readiness by maintaining organized documentation across all active accounts and regions.
What Makes You a Great Fit
- Bachelor's degree in Business Administration, Sales, Marketing, or equivalent experience.
- 2-3 years of account management, sales, or customer service experience.
- Ability to build and maintain strong relationships with clients, acting as a trusted advisor and partner.
- Exceptional problem-solving skills - ability to identify and resolve customer issues, ensuring a positive experience.
- Strong analytical skills - ability to analyze customer data and feedback to identify trends and areas for improvement.
- Excellent interpersonal, organizational, and written/verbal communication skills.
- Proficiency in MS Office Suite and ability to learn new systems.
Why You’ll Love Joining Our Team
- Earn What You Deserve: Competitive pay starting at $70-$90K based on experience.
- Weekly Paydays: Get paid every Friday – no waiting around!
- Invest in Your Future: 401(k) with company match.
- Health Benefits that Kick in Fast: Medical, Dental, and Vision coverage after just 30 Days!
- We’ve Got You Covered: Life & Disability Insurance for added peace of mind – because we take care of our team on and off the job.
- We’re Here for You: Access to our Employee Assistance Program for support when you need it most – we've got your back.
- Grow With Us: Big Career Growth Opportunities in a rapidly expanding, forward-thinking organization.
Work Environment
- Standard office setting
- Must be able to lift up to 10 pounds
- Must be able to sit for extended periods
Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive.
Kooner Fleet Management Solutions participates in E-Verify for employment eligibility verification.
