United States onlyKoniag Data Solutions, LLC is seeking a Junior Computer User Support Specialist to support KDS and our government customer. This is a Remote opportunity.
Requirements
- Provide technical support to customers for a wide range of computer-related issues.
- Actively listen to customer problems and be able to document them appropriately.
- Diagnose, problem-solve and resolve customer issues.
- Maintain a pleasant demeanor with all customers.
- Escalate any issue identified as security related.
- Conduct meaningful Knowledge Base searches to pull the correct information for the problem presented.
- Show respect and courtesy to all customer.
- Remain calm and focused when dealing with difficult customers.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401K with company matching
- Flexible spending accounts
- Paid holidays
- Three weeks paid time off
