Director, Loss Prevention Investigations

Role Specific Information

Job Description

About the Role

As the Director, Loss Prevention Market Investigations, you will lead the Market Investigations team in effectively impacting shortage and safety initiatives across all stores. You will direct a team of Investigators responsible for detecting internal theft and providing directional guidance to the field organization on internal theft.

What You’ll Do

• Set the vision and strategy to protect Kohl’s associates and company assets through technology and analytics

• Build and sustain an investigations model that benefits and drives results for the company

• Drive the internal shortage prevention strategy in partnership with key Corporate and Field stakeholders

• Drive consistency and agility in Kohl’s investigations models and best practices that mitigate shortages and exposures to the company

• Set the direction of the technology needs of the Loss Prevention Investigations team

• Assist in setting the Organized Retail Crime (ORC) Loss Prevention Strategy to include technology, field partnership and detection technology

• Develop partnerships with outside law enforcement agencies to ensure large cases are prosecutable

• Research and recommend technology that assists in detecting large-scale external theft trends, including refund trends

• Collaborate and lead surveillance with peer retailers and law enforcement related to complex external cases

• Drive consensus across all levels of the organization and through Corporate and Field stakeholders

• Collaborate with Corporate, Field and Internal team stakeholders to identify short-term and long-term needs related to communication, reporting and technologies to drive Investigations team strategy

• Lead and assist the direction of the LP Remote Operations Center, ensuring resources are focused on the overall LP Investigations strategy and optimized for efficiency

• Align Investigation resources across Field and Corporate to be agile and adaptive to total Company needs

• Develop staff through coaching, performance feedback and intentional development opportunities to encourage career pathing and mobility into the future

• Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork and maintaining open communications across departments

• Additional tasks may be assigned

What Skills You Have

Required

• 5+ years leading teams directly impacting internal and external investigations

• Experience with effectively negotiating and influencing Law Enforcement agencies

• Exceptional verbal, written, presentation and interpersonal communication skills

• Strong analytical skills

Preferred

• Bachelor’s Degree

• Field Loss Prevention leadership experience

• Experience with retail and consumer products

• Ability to learn new software applications with minimal training

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to comply with dress code requirements

• Basic math and reading skills, legible handwriting, and basic computer operation

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner