United States onlyWe’re looking to expand our team with a Senior Product Manager, reporting into the Chief Product Officer. Working across the full range of product responsibilities, from strategy and prioritization through execution and optimization, you will help knownwell achieve its growth and operational goals. This role requires a strategic thinker with healthcare experience, fluency in both B2C and B2B product management skill sets, comfort navigating ambiguity, and the ability to prioritize team success over individual success.
Responsibilities:
- Participate in strategic conversations regarding high-level feature roadmap
- Partner with internal stakeholder teams including but not limited to Operations, Clinical, and Growth to understand pain points, craft solutions, and communicate progress
- Work closely with Design, Engineering, and other internal teams to refine and deliver impactful, iterative technology solutions, balancing speed to solution with quality and scalability on a case-by-case basis
- Own and prioritize the engineering roadmap and backlog for a small team of engineers, including writing detailed feature requirements and user stories
- Define, instrument, measure, and communicate funnels and key metrics for feature success
- Gather and incorporate end user feedback into requirements and the prioritized backlog as appropriate
- Partner with the CPO to build a strong Product culture of continuous development and rapid testing and learning, balancing quality and compliance
- Stay on top of all relevant healthcare and consumer technology trends, competitors, and market offerings, particularly tools and technologies used to automate tedious operational tasks in healthcare
Requirements:
- Minimum of 5 years in a product management or closely related role shipping software through multiple releases, managing the entire lifecycle from discovery to launch
- At least 3 years of experience working at a healthcare company, preferably on the technology side of a tech-enabled services company
- Experience developing scaled back-end services, leveraging internal and third-party API documentation to design integrated solutions
- History of working successfully to manifest content to patients via an app primarily managed by a different PM/team
- Familiarity with the athenahealth EHR’s APIs a plus
- Background with Agile, Scrum, Waterfall or other software development methodologies
- Detail oriented, manages risk and deliverable timelines
- Clear and compelling in written and spoken communication
- Ability to work in a fast-paced environment and manage simultaneously competing priorities
- Proven success working collaboratively with teams across engineering, analytics/data science, product, design, marketing, and sales
- Familiarity with Aha! Roadmaps and Develop or similar trackers (e.g. Jira)
knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.
