Course Developer & Skills Coach – Service Designer Apprenticeship (Level 6)

We are looking for an experienced and passionate Service Designer to join our Operations team as a Course Developer & Skills Coach for the Level 6 Service Designer apprenticeship programme.

Requirements

• Design and develop curriculum content aligned to the Service Designer apprenticeship standard and EPA requirements
• Deliver engaging workshops, coaching sessions, and group learning experiences
• Support learners to apply service design principles within real workplace contexts
• Monitor learner progress, conduct tripartite reviews, and support learners towards successful completion and EPA readiness
• Contribute to standardisation, quality assurance, and continuous improvement activity across programmes
• Build positive relationships with learners, employers, and colleagues across the organisation
• Maintain accurate learner records and support compliance requirements

Benefits

• 5.6 weeks’ annual leave plus bank holidays
• Two-week company closure over Christmas and New Year
• Company sick pay
• Access to our Employee Assistance Programme and wellbeing support
• Opportunities to contribute to cross-team projects and organisational growth
• A remote-first environment with opportunities to connect in person