United States onlyDelivery & Site Access Coordinator
Gatti Services Ltd · Full-Time ·
Reports to: Carmen Robbins, Operations Manager
Location | Remote-friendly; EU/UK hours required |
Employment | Full-time, permanent |
Level | Junior / Senior — training provided |
Working Hours | EU/UK business hours — early start fine to align with PH timezone |
Reports To | Carmen Robbins, Operations Manager |
Works With | Fabian Meeßen (Programme Director), customers, DC site teams, suppliers |
About the Role
Gatti Services delivers datacenter infrastructure across EMEA and the US — GPU cluster deployments, installation, cabling, and managed operations. As we grow, we need someone to handle the day-to-day coordination that keeps our operations running smoothly.
This is an operational support role. You will be submitting and tracking requests through datacenter portals, keeping internal teams and customers up to date, and making sure nothing slips. You do not need a logistics or technical background — what matters is that you are organised, responsive, and take ownership of your tasks.
You will be the person who makes sure access requests are submitted on time, delivery announcements are logged correctly, and customers always know where their order stands.
Key Responsibilities
Site Access & Visits
•Submit access requests for Gatti engineers, client visitors, and subcontractors through datacenter operator portals (Equinix, Global Switch, Hydro66, and others).
•Register visitors and security clearance requests ahead of scheduled visits.
•Confirm that access has been approved and communicate this to the relevant team member before they travel.
•Keep a clear log of upcoming visits and access statuses so nothing is missed.
•Follow up via portal or email if a request is pending and needs chasing.
Delivery Announcements & Tracking
•Submit inbound delivery announcements to destination datacenters through their portals.
•Log delivery details and reference numbers so the team has a clear record.
•Monitor delivery status and update internal teams and customers on progress.
•Flag any deliveries that appear delayed or unconfirmed so the relevant person can follow up.
•Ensure delivery documentation provided by others is filed and referenced correctly.
Customer Order Updates
•Keep customers informed on the status of their orders and shipments — sending updates proactively rather than waiting to be asked.
•Confirm expected delivery timelines, passing queries to the right colleague where needed.
•Respond to customer queries promptly and professionally, escalating anything outside your remit rather than leaving it unanswered.
•Maintain a clear view of all open orders so you can answer basic status questions quickly.
RMA & Warranty Support
•Log return and warranty claims as they come in and ensure the relevant documentation is gathered from the customer.
•Submit RMA requests to suppliers through the appropriate portal or process.
•Track the status of open claims and keep the customer updated until the replacement or resolution is confirmed.
•Flag anything that is taking longer than expected so it can be escalated.
Internal Coordination & Admin
•Keep shared trackers and logs up to date so the wider team always has a current view of access requests, deliveries, and open cases.
•Support the Operations Manager and Programme Director with coordination tasks as they arise.
What This Role Is Not
To be clear about scope — this role does not involve:
•Managing couriers, freight companies, or customs processes directly.
•Pricing, quoting, or any commercial negotiations.
•Technical troubleshooting or engineering decisions.
•Strategic supplier or vendor management.
Your focus is on submitting, tracking, and communicating — using the tools and portals available to keep everything moving and everyone informed.
What We’re Looking For
Organised and on top of things
•You keep clear records, stay on top of open tasks, and notice when something is about to slip before it does.
•Comfortable managing several things at once without losing track of any of them.
Responsive and reliable
•You pick up tasks as they come in and deal with them — you do not let things sit in your queue.
Clear communicator
•Good written English — your messages to customers and internal colleagues are clear, professional, and to the point.
•You give people updates before they have to ask, and you escalate promptly when something is outside your remit.
Comfortable with online tools
•Happy working in Slack, email, spreadsheets, and web-based portals day to day.
•Quick to pick up new systems — datacenter portals and internal tools will be part of the role from day one.
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Experience & Background
This is an entry-level role and we will provide full training on our systems, portals, and processes. We are looking for:
•Some experience in an admin, coordination, customer service, or operations support role.
•A track record of being organised and reliable in a professional setting.
•Good written communication skills in English.
Helpful but not required:
•Experience using web portals or ticketing systems.
•Familiarity with datacenter environments or IT hardware.
•Previous coordination or scheduling experience.
Who You’ll Work With
Day-to-day: Carmen Robbins (Operations Manager) and Fabian Meeßen (Programme Director).
Regularly: Customer contacts, datacenter site teams, and the internal finance team.
Philippines only