Customer Support Engineer

Job Description/Preferred Qualifications

• Practice KLA core value behavior
• Allocate appropriate resources to ensure the overall high support service quality for system installation and ongoing service and ensure timely response to customer and be fully responsible for customer satisfaction.
• Accountable for the excellent on-going customer relationships with assigned accounts or accounts in the assigned territory.
• Proactively read customer needs and provide value-added services to customers.
• Manage and ensure the timely and accurate reporting of open calls in Open Up Time system in accordance with company policy.
• Responsible for the spare parts management and maintenance according to the company policy.
• Initiate identify and lead improvement projects to achieve company objectives.
• Responsible for newcomer, coaching and development to raise the new employee competency to achieve company objectives.
• Complete employee performance evaluation process and goal setting before deadline.
• Participate and take on additional assignments and projects as required.
• Paperwork, return CSR, close request, and return unusable part in time.

Minimum Qualifications

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.