Senior Sensor Support Team Leader

About the Role

We have an exciting opportunity for an experienced and motivated Senior Sensor Support Team Leader to join our growing Kingspan Sensor team. In this key leadership role, you will lead a high-performing support team, delivering an outstanding customer experience across both B2B and retail channels. Youll play a vital role in driving service excellence, technical support, and commercial performance.

About Kingspan Light, Air Water

Kingspan Light, Air Water is a global division of the Kingspan Group, operating in 20 countries worldwide. We design, manufacture, and service innovative solutions in daylighting, smoke ventilation, and water management. Our mission is simple to create sustainable, high-performing buildings that prioritise safety, comfort, and environmental responsibility.

What Youll Be Doing

• Lead, coach, and develop a high-performing support team
• Drive performance against KPIs, SLAs, and customer satisfaction targets
• Act as the escalation point for complex customer issues and complaints
• Ensure excellent service across phone, email, and digital channels
• Oversee technical support queries and coordinate with engineers and service partners
• Monitor and improve service delivery, including NPS and retention rates
• Produce regular performance reports and insights
• Support sales activity including order processing and lead development
• Build strong relationships with internal teams (Sales, Ops, Credit Control, Product)
• Use customer insights to drive continuous improvement

What Were Looking For

Essential: 4 years experience in a customer service environment Proven experience leading or supervising a support team (B2B preferred) Strong experience managing escalations and service performance Excellent communication and stakeholder management skills Highly organised with the ability to manage competing priorities Strong IT skills (Microsoft Office)

Desirable: Experience in sensors, connected devices, or technical products CRM or service management system experience Experience in a technical support or hybrid support role Sales or commercial experience Relevant third-level qualification

What Youll Bring

• A strong customer-first mindset
• Proven leadership and coaching ability
• Commercial awareness and problem-solving skills
• Ability to thrive in a fast-paced, evolving environment
• Proactive, solutions-focused approach

Why Join Kingspan?

• Opportunity to step into a visible leadership role
• Career Development: Access learning, development, and internal opportunities across 80 countries
• Hybrid Working: 3 days on-site, 2 days remote (after training period)
• Working Hours: MonThu: 8:15am5:00pm Fri: 8:30am4:00pm
• Support Mentorship: Grow your career with guidance from experienced teams
• Inclusive Culture: A collaborative, respectful, and values-driven environment
• Health Wellbeing: Discounted gym membership, eye care, and virtual health services
• Financial Benefits: Competitive pension and life assurance up to four times salary
• Employee Benefits: Cycle to Work scheme, employee discounts, referral bonuses, and more

Equality, Diversity Inclusion

Kingspan is an equal opportunities employer. We are committed to building a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

Skills:

Management experience customer service KPIs ADZN1_NI