Senior Customer Success Manager

Senior Customer Success Manager responsible for ensuring Kinaxis’ large enterprise customers realize the full business value of our solutions and foster sustainable growth within their portfolio.

Requirements

• 7+ years of experience leading Forbes Top 100 and global enterprise accounts.
• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred.
• Experience identifying, qualifying or supporting upsell, cross-sell and next-sell opportunities in enterprise settings.
• Solid understanding of Supply Chain Management, including knowledge of processes, systems, and operational best practices.
• Excellent written and verbal communication skills, with a proven ability to deliver impactful presentations and effectively engage with executive-level stakeholders

Benefits

• Flexible vacation and Kinaxis Days (company-wide day off on the third Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons