United States onlyAbout KIND
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety.
Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.
Position Summary
KIND seeks a full-time Data Specialist to assist in the implementation of Legal Server and other programmatic technology by managing communications with staff, conducting data quality checks, and improving internal team processes. The incumbent will be a highly detail-oriented person with strong computer skills who is committed to high-quality, accurate, and useful data. The Data Specialist will have excellent customer service and communication skills, including the ability to provide engaging training and helpful troubleshooting for staff. They will be proactive in seeking new ways to advance the Data & Program Technology Team’s goals of demonstrating KIND’s impact, saving staff time, building real-time analysis tools, and strengthening the data and tech culture at KIND.
This is a remote position based from any location in the U.S.
This position is contingent upon continued funding.
Essential Functions
- Manages communications in the Legal Server inbox, providing troubleshooting and data support to KIND staff and delegating email correspondences among the Data & Program Technology Team.
- Assists with automating processes such as inbox workflows, monthly data checks, and user account creation, among others.
- Creates help materials and support the development of staff training on KIND data processes in collaboration with Data & Technology Training Manager.
- Creates documentation on internal team processes and project management; updates and structures the Data & Program Technology Team handbook as the team grows. Periodically audits existing documentation to update and streamline processes.
- Updates and runs reports to verify data accuracy and completeness.
- Conducts routine data checks to ensure data hygiene and accuracy for funders.
- Establishes and maintains best practices and standards for data collection, data checks, and reporting.
- Assists Case Management System Administrators with configuration projects in Legal Server.
- Other responsibilities as needed.
Qualifications and Requirements
- Undergraduate degree with 2 years of relevant experience; or high school diploma with 5 years of relevant experience.
- Minimum of 2 years of experience with Legal Server as a user, plus a strong interest in developing skills as an administrator.
- Must be fluent in English. Fluency in Spanish preferred but not required.
- Experience working with KIND or other legal aid programs.
- Proactive and creative problem-solving skills.
- Strong technological skills.
- Passion for how superior data collection and analysis can further the execution of KIND’s mission.
- Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).
- Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
- Excellent organizational skills with the ability to work on multiple projects in a deadline-riented environment; ability to prioritize tasks and delegate as appropriate.
- Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
- Committed to practicing and supporting wellbeing and a work-home life balance.
- Experience working and communicating in a remote environment preferred but not required
Our Benefits
- Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision.
- Pre-tax flexible spending account (FSA) for both medical and dependent care.
- Pre-tax transit and parking spending account.
- Employer-paid life insurance and accidental death and dismemberment insurance.
- Employer-paid short and long-term disability insurance.
For a complete list of benefits, please click here.
Our Focus on Wellness
KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities.
For more information regarding our Wellness initiatives please visit this link.
Application Instructions
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.
