Chinese & English Customer Support Agent - Gaming

At Keywords Studios, our core is a culture deeply rooted in a passion for games, technology, and media. This passion fuels our mission to create a global services platform that supports the video games industry and beyond. We strive to be the 'go-to' provider of technical and creative services, enabling content creators and publishers worldwide to bring their digital visions to life. Our team members, or 'Keywordians' as we call ourselves, are the lifeblood of our operations. We are a diverse collective of talented, committed, and resourceful individuals. As a business, we thrive on this diversity, celebrating the uniqueness each person brings and fostering a collaborative environment where we work as unified teams, whether physically together in one of our 70+ global studios or connected virtually across continents. We believe in empowering our people to perform to their absolute best, driven by a 'can-do' attitude that permeates every level of our organization.

Flexibility and continuous learning are central to our values. We appreciate and embrace adaptability, understanding that the digital landscape is ever-evolving. Every opportunity is viewed as a chance to grow, both individually and as a collective, through hands-on experience, dedicated training programs, and by courageously tackling new and exciting challenges. This commitment to growth and innovation is what defines us as Keywordians. We aim to build world-leading capabilities in the services that video game and interactive content creators need most. By acting as an external development partner, we provide our clients with access to our specialized teams exactly when and where they are needed. This allows them to remain lean and agile in a fast-moving and complex industry, focusing their internal resources on creating and monetizing the most engaging and immersive experiences for their audiences. Our global network, combining the strength of a worldwide platform with the agility of local studios, is our superpower, ensuring we can meet the diverse needs of our clients with efficiency and excellence.