Senior Solutions Architect

Kevel is transforming the retail media space with its cutting-edge, AI-driven ad tech infrastructure APIs that power the Retail Media Cloud™. This groundbreaking solution combines the power of AI insights with API-based technology, allowing multi-brand retailers to build dynamic, customizable ad platforms while maintaining full control of their first-party data. With Kevel, retailers can deliver personalized shopper experiences, optimize ad targeting, and unlock predictive insights to stay ahead in an ever-evolving market.

JOB OVERVIEW: Kevel enables our customers to build innovative and relevant advertising and content experiences quickly and easily. Our Solutions Architects are a vital member of our Customer Success team and serve as trusted technical partners to our customers throughout the entire customer lifecycle, supporting both pre-sales and post-sales engagements.

In the pre-sales phase, you will collaborate closely with Sales to understand prospective customer needs, design and present technical solutions, support product demos, and help ensure alignment between customer requirements and Kevel’s platform capabilities. Post-sale, you will play a critical role in driving successful implementation, integration, and adoption of Kevel’s solutions by providing technical guidance, training, and ongoing support throughout onboarding and beyond.

To be successful in this role, you must be an effective communicator with strong technical expertise, project management skills, and the ability to translate complex requirements into scalable, customer-focused solutions.

LOCATION: Remote - United States. This position is 100% remote. Applicants located anywhere within the United States (Eastern or Central Time Zones preferred) are encouraged to apply. Applicants must be legally eligible to work within the United States.

PAY TRANSPARENCY:Kevel uses external, third-party market data to determine compensation for all open positions. Our compensation philosophy is based on the candidate’s specific working location and experience level. This means that we will take a no negotiationapproach in our recruitment and offer processes. We believe this is an important step in living our value of embracing diversity while underlining our commitment to fair, equitable and inclusive pay practices.

The pay range for this position is between $150,000 and $170,000. An exact offer for this position will be determined based on the candidate's working location and experience level. In regards to candidate location in the US specifically, Kevel currently uses validated external data sources to determine which US locations are considered higher cost of living metropolitan areas compared to others. Candidates are welcome to reference the following chart to get a general sense of where they may fall within the pay range based on US location.

All compensation packages include the additional benefits as described in the 'Why you'll love working with us' section below. We also have a transparent ‘Total Rewards Philosophy’ we’d be happy to share with you which describes our overall approach to compensation and benefits in full detail! Our recruitment team can share more about this with you in an initial phone interview and will be happy to answer any questions you have related to compensation at Kevel!

WHAT YOU'LL ACCOMPLISH:

• Become an expert in Kevel, our APIs, and what they can do.
• Work closely with Kevel’s Sales team to develop and deliver compelling technical presentations, demonstrations, and proposals that showcase the value of our offerings.
• Provide pre-sales strategic technical support, answer customer inquiries, and address questions about product functionality and compatibility.
• Ensure successful implementation and integration of Kevel’s products and services.
• Provide technical guidance, onboarding, training and support to the customer throughout the project lifecycle.
• Act as the primary technical point of contact for the customer, monitor performance, and troubleshoot strategic technical issues.
• Assist in the completion of customer RFPs and security/infrastructure questionnaires.
• Own and drive relationships with technical audiences of all kinds, from integrating engineers to CTOs, understanding business objectives and explaining solutions.
• Work alongside Customer Success Managers to assist with explaining and aligning on technical strategy with non-technical customer team members.
• Be the voice of the customer internally at Kevel, engaging with and influencing our Product and Engineering teams to identify new opportunities to drive customer value and adoption.
• Identify and map customer initiatives and business problems to Kevel’s product offerings to drive growth and product adoption opportunities.

SKILLS YOU'LL BRING WITH YOU:

• Previous experience in a Pre - Sales or Post - Sales role and/or relevant technical role (i.e. Technical Account Manager); a desire and aptitude for working in a client-facing role.
• Retail media experience is highly preferred and/or programmatic advertising, digital advertising, e-commerce ecosystems and/or AdTech ecosystem fundamentals (DSPs, SSPs, ad servers, auctions, targeting, measurement).
• Highly passionate and curious self-starter with a desire to work in a fast-paced start-up.
• Significant experience working with REST APIs and a highly technical product.
• Exceptional communication and project management skills. You are comfortable speaking with technical and non-technical audiences, addressing technical challenges during product integration, and setting realistic expectations and deadlines with stakeholders.
• Research, Test, Ask. A successful solutions architect will always search for a solution, try it, and finally ask for help. An independent problem solver will find the most success.
• Previous coding experience in some form. While you won’t need to write any code of your own, you should be able to write JSON and understand basic code.

WHY YOU'LL LOVE WORKING WITH US:

• Fully Remote Team: We are a 100% remote work environment with employees located around the world. You are welcome to work from home, one of our offices, a WeWork office, or an equivalent co-working space.
• Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences. We trust our employees to communicate with their managers, and work when they work best.
• Paid Health Benefits: 100% employer paid health benefits for you and your entire family.
• Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives.
• Rest and Relaxation: Unlimited personal time off - and we mean it! We trust our employees to take the time they need, whenever they need it. We also offer Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!)
• Monthly wellness days: Kevel offers one wellness day per month that the whole company takes off together. This helps us rest and recharge as a team, and prioritize the mental health and well-being of our employees.
• Kevelfest: Our annual corporate retreat! The entire Kevel team gets together once a year for a four - day in - person event filled with collaboration, team building, celebration and fun!
• Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a $500 home office allowance to purchase what you need to set up your work space properly!
• Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families.
• Free press benefits: Kevel believes all employees should have access to legitimate news sources. You’ll receive a $300 annual allowance to subscribe to the news source of your choice.
• You’ll work with an award winning team! We’ve won numerous Best Places to Work Awards for several years and counting! We’ve also won many awards for our Innovation, Business Intelligence, and our best-in-class products (Software of the Year, Cloud Company of the Year, Best Ad Tech and API Innovator).
• Full transparency. We embrace transparency and encourage you to read more about what we value through ourCompany Constitution and Employee Bill of Rights, ourAbout Kevel page, andCareers Page.

Hiring Guidelines by Country: Kevel hires new team members in countries around the world. Some roles may carry specific location-based eligibility requirements. Our Recruitment Team will share the specific benefits that are available in your location, and can help answer any questions about location specific eligibility requirements and benefits after the recruitment process begins.

ABOUT KEVEL: Kevel (previously Adzerk) offers the infrastructure APIs needed to quickly build custom ad platforms for sponsored listings, internal promotions, native ads, and more. We are committed to helping publishers drive new revenue and take back the Internet from ad tech giants like Google, Amazon, and Facebook. Kevel was founded in 2010 in Durham, North Carolina. We embrace remote working culture with our entire team being spread across the United States, United Kingdom, Portugal and Singapore! Kevel is proud to be an inclusive workplace with one goal in common — we want to make the internet a better place.

ALL APPLICANTS ARE WELCOME, EXACTLY AS YOU ARE

We’re building a global community - one that’s safe for people of all backgrounds and walks of life. Our policies and way of working are guided by our core values of inclusivity, trust, empathy, and respect. We know we have more work to do, but firmly believe that our work is at its best when everyone feels free to be their most authentic selves.

Kevel is an equal opportunity employer, and we’re proud of our ongoing efforts and commitment to creating a diverse, inclusive, and transparent workplace where everyone feels respected, heard, safe and accepted. At Kevel, we embrace our differences and consider diversity a superpower that drives the success of our organization.

Individuals seeking employment at Kevel are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.